Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mark McClanahan

Russellville,Tennessee

Summary

Accomplished Supervisor focused on success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational advancement . Highly effective and knowledgeable in process improvement and employee engagement .

Overview

15
15
years of professional experience

Work History

Pest Control Technician

The Pest Authority
10.2020 - Current
  • Conducted interior and exterior pest control services to alleviate mice and insects.
  • Completed 10-15 customer appointments per day.
  • Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Established professional relationships with customers to identify and solve pest problems.
  • Identified pest issues, placed traps and bait and removed dead pests after extermination.

Morning Sort Supervisor

United Parcel Service, UPS
09.2016 - 01.2020
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Complied with company policies, objectives and communication goals.
  • Coached staff members to develop long-term career goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Directed and supervised staff of 20+ performance.

Department Supervisor With Keys

The Home Depot
05.2010 - 08.2015
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Mentored new sales associates to contribute to store's positive culture.
  • Built and designed large displays weekly to promote specific products
  • Handled cash register, returns and refunds

Education

High School Diploma -

Morristown East High School
Morristown, TN
05.1990

Skills

  • Performance Evaluations
  • Process Knowledge
  • Oversee Department
  • Daily Logs
  • Production Methodologies
  • Staff Development
  • Safety Regulations Implementation
  • Standards Documentation
  • Performance Maximization
  • Safety Monitoring
  • Development Management
  • Process Monitoring

Additional Information

I am a self starter and can supervise multiple personnel to achieve quality and consistent results to maintain satisfactory production goals.

I seek to maintain and develop productive relationships with employees under my supervision.

Timeline

Pest Control Technician

The Pest Authority
10.2020 - Current

Morning Sort Supervisor

United Parcel Service, UPS
09.2016 - 01.2020

Department Supervisor With Keys

The Home Depot
05.2010 - 08.2015

High School Diploma -

Morristown East High School
Mark McClanahan