Accomplished Supervisor focused on success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational advancement . Highly effective and knowledgeable in process improvement and employee engagement .
Overview
15
15
years of professional experience
Work History
Pest Control Technician
The Pest Authority
10.2020 - Current
Conducted interior and exterior pest control services to alleviate mice and insects.
Completed 10-15 customer appointments per day.
Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
Established professional relationships with customers to identify and solve pest problems.
Identified pest issues, placed traps and bait and removed dead pests after extermination.
Morning Sort Supervisor
United Parcel Service, UPS
09.2016 - 01.2020
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Monitored employee productivity to provide constructive feedback and coaching.
Established and enforced clear goals to keep employees working collaboratively.
Reviewed completed work to verify consistency, quality and conformance.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Complied with company policies, objectives and communication goals.
Coached staff members to develop long-term career goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Provided ongoing training to address staff needs.
Planned and managed resources to consistently meet production, quality and cost goals.
Coached staff on strategies to enhance performance and improve customer relations.
Identified appropriate solutions to minimize issues and quickly solve problems.
Directed and supervised staff of 20+ performance.
Department Supervisor With Keys
The Home Depot
05.2010 - 08.2015
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Researched issues to obtain appropriate answers to customer inquiries.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Mentored new sales associates to contribute to store's positive culture.
Built and designed large displays weekly to promote specific products
Handled cash register, returns and refunds
Education
High School Diploma -
Morristown East High School
Morristown, TN
05.1990
Skills
Performance Evaluations
Process Knowledge
Oversee Department
Daily Logs
Production Methodologies
Staff Development
Safety Regulations Implementation
Standards Documentation
Performance Maximization
Safety Monitoring
Development Management
Process Monitoring
Additional Information
I am a self starter and can supervise multiple personnel to achieve quality and consistent results to maintain satisfactory production goals.
I seek to maintain and develop productive relationships with employees under my supervision.
Pest Control Technician/salesman/Inspections at Breda Pest management/Peachtree Pest ControlPest Control Technician/salesman/Inspections at Breda Pest management/Peachtree Pest Control