Mark McConnell
Heuvelton
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
14
14
years of professional experience
Work History
Correctional Officer
NYSDOCCS
10.2018 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Maintenance Supervisor
United Group of Companies
11.2017 - 10.2018
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 3 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Established strong relationships with tenants by providing exceptional customer service during interactions related to maintenance concerns or questions.
- Completed necessary renovations on time to facilitate seamless tenant transitions between lease agreements.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
Maintenance Technician
United Group of Companies
06.2016 - 11.2017
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
Help Desk Support Specialist
Kinney Drugs
04.2015 - 05.2016
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Configured hardware, devices, and software to set up work stations for employees.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
Shift Supervisor Trainee
Pizza Hut
02.2015 - 05.2015
- Contributed to cost-saving initiatives by monitoring expenses closely and identifying areas for improvement.
- Developed strong relationships with customers, building loyalty and repeat business.
- Assisted in employee scheduling, balancing workload distribution among team members during peak hours.
- Mentored junior employees, fostering professional growth and improved performance.
- Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
Pharmacy Technician
ProAct Pharmacy Services
06.2012 - 04.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Crew Member
McDonald's Restaurant
08.2011 - 06.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
No Degree - NYS Corrections
Albany Training Academy
Albany, NY12-2018
High School Diploma -
Gouverneur Central School
Gouverneur01-2012
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Contraband seizure
- Security procedures
- Weapons training
Timeline
Correctional Officer
NYSDOCCS
10.2018 - Current
Maintenance Supervisor
United Group of Companies
11.2017 - 10.2018
Maintenance Technician
United Group of Companies
06.2016 - 11.2017
Help Desk Support Specialist
Kinney Drugs
04.2015 - 05.2016
Shift Supervisor Trainee
Pizza Hut
02.2015 - 05.2015
Pharmacy Technician
ProAct Pharmacy Services
06.2012 - 04.2015
Crew Member
McDonald's Restaurant
08.2011 - 06.2012
No Degree - NYS Corrections
Albany Training Academy
High School Diploma -
Gouverneur Central School
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