Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper
Mark McConnell

Mark McConnell

Instructional Design
Chino Valley,AZ

Summary

Highly experienced and tech-savvy Senior Curriculum Developer with 17 years of expertise in curriculum design and implementation. Proven ability to create engaging, highly interactive courses that enhance learning outcomes and drive measurable program success. Proficient in industry-leading curriculum authoring tools including Articulate Rise 360, Storyline, Lectora, and Adobe Captivate. Adept at project management using Trello and Jira, and skilled in curriculum design and development methodologies such as SAM (Agile) and ADDIE. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

17
17
years of professional experience
1
1

JumpCloud Core Certification

1
1

Langevin Instructional Design

1
1

How to Boost Your Productivity with AI Tools

1
1

Amplify Your Critical Thinking with Generative AI

1
1

Credential Builder, Credly

Work History

Senior Instructional Designer

JumpCloud
03.2021 - Current
  • Lead the design and regular updates to the technical Advanced Certification curriculum, maintaining a consistent CSAT score greater than 90.
  • Monetized the certification program and implemented Credly verifiable certificates.
  • Leveraged AI tools to increase department efficiency and improve course design.
  • Evaluated and revised existing programs to enhance student learning outcomes.
  • Implemented assessment strategies to measure effectiveness of educational resources.
  • Conducted needs assessments to identify gaps in current curriculum offerings.
  • Integrated technology tools into lesson plans to support diverse learning styles.
  • Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
  • Ensured alignment between curriculum objectives, instructional strategies, and assessments, leading to clearer expectations for students and improved outcomes.
  • Spearheaded efforts to incorporate emerging pedagogical theories into core curricular frameworks, fostering a culture of continuous improvement.

Senior Instructional Designer

RSI Inc.
04.2016 - 01.2020
  • Led a team of four contract instructional designers utilizing an agile (SAM) development process to increase the internal software engineer technical training curriculum.
  • Leveraged Trello to manage projects lifecycles and deliverables.
  • Implemented best practices in instructional design, enhancing learner retention and engagement rates.
  • Led cross-functional teams in the development of training programs for diverse audiences.
  • Mentored junior instructional designers, fostering professional development and knowledge sharing.
  • Streamlined design processes by integrating new technologies, improving project turnaround times.
  • Developed multimedia elements, such as videos and animations, to support learners'' understanding of complex concepts.
  • Managed project timelines and budgets effectively, ensuring on-time delivery of instructional materials without cost overruns.
  • Utilized rapid prototyping techniques during development cycles, enabling quick adjustments based on stakeholder feedback before final implementation.

Senior Training Consultant

Dell EMC
06.2014 - 07.2015
  • Designed and delivered comprehensive training programs to enhance customer education performance and engagement.
  • Developed innovative learning materials utilizing e-learning platforms to support diverse training needs.
  • Led cross-functional teams in strategic initiatives, resulting in improved training effectiveness and efficiency.
  • Conducted needs assessments to identify skill gaps and tailor training solutions accordingly.

Senior Training Consultant

Five Star Development
11.2014 - 05.2015
  • Hired to remedy and correct errors in an existing courses created by a former contract instructional designer.
  • Suggested overhaul and correction of editorial errors, course structure, interaction and general improvements to aesthetics.

Organizational Development & E-Learning Designer

Swarovski Crystal
10.2013 - 05.2014
  • Guided project sponsors on scope, feasibility, and optimal delivery methods for technical components of e-learning initiatives.
  • Using a range of technologies worked with content experts and educationalists to design and develop SCORM-compliant e-learning modules to host on Cornerstone Learning Management System.
  • Created testing plans and undertook functional and user interface testing for new e-learning modules.
  • Defined and documented standards and best practices in Swarovski's Developer Knowledgebase.
  • Worked with and supported external e-learning partners and vendors to ensure third party education is accessible.
  • Authored content in Captivate, Articulate and Smartbuilder and maintained technical competency in state-of-the art technological advancements/capabilities.
  • Designed and maintained reporting structure cadence and analysis on regular basis.
  • Maintained knowledge of current practices in the professional industry, including online technology and traditional methods.
  • Supported/conducted online educational activities such as webinars and podcasts.
  • Leveraged creative, media-enabled learning solutions and e-learning tools to produce best-in-class educational programs.
  • Partnered with instructional designers, sponsors, and SMEs to create blended learning experiences which effectively incorporate online solutions.
  • Worked closely with management teams to determine requirements for e-learning analytics and reporting.
  • Created and managed site graphics and content maintenance as needed by business partners

Senior Instructional Designer

FM Global
01.2012 - 10.2013
  • Project managed multiple e-learning and instructor-led courses for employee and client training with direct development experience and collaboration through multiple vendors both US and internationally-based.
  • Developed SMART board content for ILT and hosted department-wide training for integration of SMART board technology in the classroom.

Instructional Designer

FM Global
02.2008 - 01.2012
  • Developed engaging digital learning content through advanced project management techniques.
  • Designed comprehensive course content to support engineering and underwriting training.
  • Collaborated with various SMEs to grasp intent, objectives, and deliverables for high-profile corporate training initiatives.
  • Working knowledge of both HTML and XML based scripts, and thorough working knowledge of SCORM and 508 compliance.
  • Key contributor to large scale organizational development initiatives.
  • Applied advanced video/audio recording and editing

Education

Bachelor Of Arts - English Literature

Rhode Island College
Providence, RI
05.1998

Associate Of Applied Arts - English Literature

University of Arizona
Tucson, AZ
05.1995

Skills

  • Project management (Trello/Jira)
  • Curriculum design & development methodologies using SAM (Agile) / ADDIE
  • Technical training and certification program design
  • Stakeholder collaboration and SME partnership
  • Lead curriculum implementation designer and evaluation of program effectiveness
  • Needs assessment and gap analysis
  • Assessment strategy development
  • Rapid prototyping
  • Reporting and analytics
  • Lead designer of technical customer curriculum certification program
  • Measuring program success & maintaining higher than industry average CSAT scores (90)
  • Content management systems: LMS experience includes Moodle, Thinkfiic, LearnUpon, Cornerstone & Saba
  • SCORM & 508 compliance

Certification

  • How to Boost Your Productivity with AI Tools - LinkedIn, June 2025
  • Amplify Your Critical Thinking with GenAI - LinkedIn, January 2025
  • Credential Builder - Credly, January 2025
  • Success Savvy - Credly, January 2024
  • Credly Essentials - Credly, December 2023
  • JumpCloud Core Certified - JumpCloud, October 2021

Timeline

Senior Instructional Designer

JumpCloud
03.2021 - Current

Senior Instructional Designer

RSI Inc.
04.2016 - 01.2020

Senior Training Consultant

Five Star Development
11.2014 - 05.2015

Senior Training Consultant

Dell EMC
06.2014 - 07.2015

Organizational Development & E-Learning Designer

Swarovski Crystal
10.2013 - 05.2014

Senior Instructional Designer

FM Global
01.2012 - 10.2013

Instructional Designer

FM Global
02.2008 - 01.2012

Bachelor Of Arts - English Literature

Rhode Island College

Associate Of Applied Arts - English Literature

University of Arizona

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