Mark McCracken
Perris,CA
Summary
Professional with a strong background in technical training and a deep understanding of instructional design, curriculum development, and software applications. Known for fostering team collaboration and driving measurable results in diverse and dynamic environments. Adept at adapting to evolving needs and consistently delivering high-quality training programs that enhance skill sets and performance. Reliable and flexible, with a focus on achieving organizational objectives and supporting continuous improvement.
Overview
22
22
years of professional experience
Work History
Field Service Technician
Komatsu NA
11.2020 - Current
- Diagnosed and repaired heavy machinery using advanced troubleshooting techniques.
- Conducted regular maintenance on equipment to ensure optimal performance and longevity.
- Collaborated with clients to identify service needs and provide tailored solutions.
- Trained junior technicians on best practices for equipment handling and safety protocols.
Technical Trainer
Volvo Construction Equipment and Services
11.2003 - 11.2020
- Developed and delivered technical training programs for equipment operators and maintenance personnel.
- Enhanced training materials using industry best practices and feedback from trainees.
- Facilitated hands-on workshops to improve equipment operation skills among staff.
- Assessed training effectiveness through participant evaluations and adjusted curricula accordingly.
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Oversaw technical documentation, instruction and evaluation to meet education initiatives.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Increased team efficiency by providing targeted training on software applications and hardware troubleshooting.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Assisted in the development of internal certification programs, setting clear expectations for employee performance in technical roles.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Collaborated with subject matter experts to develop tailored courses for specific roles within the organization.
- Stayed up-to-date with industry trends, attending conferences and webinars to ensure relevant information was incorporated into training materials.
- Partnered with HR teams to align technical training initiatives with overall talent management strategies.
Education
Certified Trainer - Training Techniques
Volvo Train The Trainer
Corona, CA05-2010
Marine Corps Recruiting - Sales
Marine Corps Recruiter
San Diego, CA07-1995
Journeyman Construction Equipment Mechanic - Journeyman Mechanic
Journeyman Marine Corps Engineering Equipment Mechanic
Camp Lejeune, NC11-1993
Non Commissioned Officer Leadership, Techniques of - Educational Leadership And Management
Marine Corps Non Commissioned Officer
Kaneohe, HI05-1988
Basic Construction Equipment Mechanic - Mechanic
Marine Corps Engineering Equipment Mechanic
Camp Lejeune, NC02-1985
High School Diploma -
Plant City High School
Plant City, FL06-1984
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Teamwork and coordination
- Employee training
- Customer training
- Courteous and professional
- Training evaluation
- Adaptability to change
- Assessment skills
- Coaching and mentoring
- Schematics
- Feedback implementation
- Materials organization
- Performance assessment
- Materials preparation
- Learning management systems
- Expertise in technology
- Strong presentation skills
- Management of personnel resources
- Teamwork
Timeline
Field Service Technician
Komatsu NA
11.2020 - Current
Technical Trainer
Volvo Construction Equipment and Services
11.2003 - 11.2020
Certified Trainer - Training Techniques
Volvo Train The Trainer
Marine Corps Recruiting - Sales
Marine Corps Recruiter
Journeyman Construction Equipment Mechanic - Journeyman Mechanic
Journeyman Marine Corps Engineering Equipment Mechanic
Non Commissioned Officer Leadership, Techniques of - Educational Leadership And Management
Marine Corps Non Commissioned Officer
Basic Construction Equipment Mechanic - Mechanic
Marine Corps Engineering Equipment Mechanic
High School Diploma -
Plant City High School