Mark McGhee
Blue Springs,MO
Summary
Driven by a proven track record in operations management and team leadership, I excelled at Chipotle by streamlining processes, enhancing team performance, and significantly improving customer satisfaction. My expertise in inventory control and staff development, coupled with a strong foundation in customer service, positions me as a dynamic asset to any team. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Chipotle
06.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Jc's Lawn Care
Jc Ellis
06.2019 - 08.2022
- Enhanced lawn health by implementing proper mowing, fertilizing, and watering techniques.
- Demonstrated commitment to quality assurance through regular site visits to ensure work completed met or exceeded client expectations.
- Developed strong relationships with clients through proactive communication about project progress and timely responses to inquiries or concerns.
- Maximized revenue potential with accurate cost estimates for materials, labor, and time required for each project.
Customer Service Cashier
Walmart
01.2022 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree -
Missouri Western State University
Saint Joseph, MONo Degree -
Fort Scott Community College
Fort Scott, KSNo Degree -
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Training and development background
- Customer Relationship Management (CRM)
- Strategic planning skill
- Teamwork and Collaboration
- Customer Service
Timeline
Assistant General Manager
Chipotle
06.2022 - Current
Customer Service Cashier
Walmart
01.2022 - 06.2022
Jc's Lawn Care
Jc Ellis
06.2019 - 08.2022
No Degree -
Missouri Western State University
No Degree -
Fort Scott Community College
No Degree -
Metropolitan Community College - Kansas City