Mark McGroarty
Brecksville
Summary
Dedicated and customer-focused Automotive Service Advisor with a proven track record of providing exceptional service, managing repair orders, and ensuring customer satisfaction. Strong background in automotive service operations. Excels in delivering top-tier customer experiences through excellent time management skills and attention to detail. Thrives in fast-paced environments and consistently maintains efficiency. Passionate about the industry.
Overview
12
12
years of professional experience
Work History
Service Manager
TPS
01.2018 - Current
- Greet and assist customers, providing expert guidance on vehicle repair needs and maintenance services.
- Create and manage work orders, ensuring clear communication between customers and technicians.
- Provide detailed service estimates and finalize invoices with accuracy and transparency.
- Maintain high customer satisfaction ratings by delivering timely updates and quality service.
- Effectively manage workflow and scheduling to optimize technician productivity.
- Work closely with management to achieve sales and service goals.
- Wrote $1.7M of work
Service Manager
Ganley Subaru of Bedford
01.2015 - 01.2018
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Monitored service staff performance and provided feedback for improvement.
Service Manager
Rick Case Honda
01.2013 - 01.2015
Education
High School -
St. Joseph High School
Skills
- Business Development
- Sales Training
- Mitchell on Demand
- ADP
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Customer service management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Timeline
Service Manager
TPS
01.2018 - Current
Service Manager
Ganley Subaru of Bedford
01.2015 - 01.2018
Service Manager
Rick Case Honda
01.2013 - 01.2015
High School -
St. Joseph High School
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