Mark McKenzie
McKinney,TX
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with over 12 years of experience in Information Technology Industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Brightland Homes (Gehan Homes Ltd.)
2021.01 - Current
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Performed regular audits and tests of infrastructure and applications.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Prioritized framework to evaluate technology and regulate communication with business stakeholders.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
- Developed and implemented long-term strategic technological blueprint.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Designed, implemented, configured and integrated customer networks utilizing Cisco technology.
- Collaborated with third-party vendors to implement new VMware system.
- Directed technological improvements, reducing waste and business bottlenecks.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Provided safety reports and data analysis to building managers to inform security processes.
- Created and implemented security network framework across 3000 devices.
- Recommend improvements in security systems and procedures.
Senior Information Technology Manager
Gehan Homes Ltd.
2017.04 - 2021.01
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Researched and recommended innovative and automated approaches to routine tasks.
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
- Actively led training, mentoring and continuous development for 15-person department.
- Developed and maintained $4.5 Million IT department operational budget.
- Developed standards, set specifications and complied with federal, state and local legislation.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Authored service level agreements for help desk operations.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Negotiated software support contracts, delivering $300K in savings.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Oversaw IT department operations and training.
Systems Administrator
Gehan Homes Ltd.
2016.07 - 2017.03
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Mentored employees and offered constructive feedback for performance improvement.
- Attended meetings to deliver status reports to key stakeholders.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Created nightly jobs for database backups.
- Implemented internet and intranet applications on multiple platforms.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
IT Technician
Gehan Homes Ltd.
2014.12 - 2016.06
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Analyzed network traffic and performance metrics to optimize system performance.
Desktop Support Specialist
Epicurean Fine Foods & Pharmacy
2007.09 - 2014.03
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Group policies.
- Purchased, setup and installed new computers.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
PC Repair Technician
Cyber Center
2006.01 - 2007.09
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Wireless APs.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH2022
Associate of Science - Management Information Systems
Southern New Hampshire University
Hooksett, NH2019
PC Repair Degree - Information Technology
Penn Foster Career School
Scranton, PA2008
High School Diploma -
Princess Margaret Secondary
Antigua And Barbuda 08.2005
Skills
- Information Technology Management
- Disaster Recovery
- Cybersecurity
- Project Management
- Data Retention
- IT Governance
- Virtualization
- Enterprise Architecture
- IT Infrastructure Management
- IT Service Management
- Cloud Computing
- Vendor Management
- Big Data Management
- Data Analytics
- IT Budgeting
- Business Continuity Planning
- IT Asset Management
- IT Procurement
- System Integration
- Strategic Planning
- Network Administration
- Technical Support Management
- Department Management
- Operational Reporting
- Budget Administration
- Staff Hiring
- Project Leadership
- User Support
- Budget Control
- Equipment Procurement
Certification
- Certified in Cybersecuerity (CC) ISC2 License - August 2023 - August 2026
Timeline
Director of Information Technology
Brightland Homes (Gehan Homes Ltd.)
2021.01 - Current
Senior Information Technology Manager
Gehan Homes Ltd.
2017.04 - 2021.01
Systems Administrator
Gehan Homes Ltd.
2016.07 - 2017.03
IT Technician
Gehan Homes Ltd.
2014.12 - 2016.06
Desktop Support Specialist
Epicurean Fine Foods & Pharmacy
2007.09 - 2014.03
PC Repair Technician
Cyber Center
2006.01 - 2007.09
Bachelor of Science - Information Technology
Southern New Hampshire University
Associate of Science - Management Information Systems
Southern New Hampshire University
PC Repair Degree - Information Technology
Penn Foster Career School
High School Diploma -
Princess Margaret Secondary
- Certified in Cybersecuerity (CC) ISC2 License - August 2023 - August 2026
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