MARK MCKINNEY
Columbus,OH
Summary
Motivated individual with experience in leadership, account management, sales, customer retention, resolution. Skilled in building customer relationships and understanding customer and client needs. Strong communication and interpersonal skills to present product offerings to new and existing customers to drive brand loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Inside Sales Specialist
Allstate Insurance Co
07.2024 - Current
- Manage client and customer accounts to ensure satisfaction for new and current policies and contracts.
- Negotiate contracts and agreements to maximize beneficial outcomes for both parties.
- Bind contracts and coverages according to company and state compliance.
- Trusted Risk Advisor
- Property-Casualty-Personal-Liability
- Licensed Insurance Agent-OH
Inside Sales Manager E-Commerce
Westinghouse Outdoor Power
01.2021 - 07.2024
- Optimized e-commerce platforms to enhance user experience and increase online sales for United States and Canada for key accounts which included Lowes, Home Depot, Menards, eBay and Walmart
- Managed customer relationships through effective communication and account management
- Formulated innovative sales strategies to drive revenue growth and market expansion
- Created and executed purchase orders and quotes for power whole goods and parts sourcing for complete line of generators and outdoor products with our channel partners, vendors, end users and customers
- First line of providing resolution and processes for accounting, supply chain, tech support, customer support.
Channel Account Manager
Vertiv
08.2018 - 12.2020
- Created effective sales strategies to drive business growth and increase revenue
- Managed partner relationships to ensure mutual success and collaboration
- Negotiated partner agreements to establish clear terms and commitments for both parties
- Created and executed purchase orders and quotes for vendors, channel partners, end users and customers
- Provided all resolution and processes for scope of work when customer and vendor issues arise as well provide reporting to accounting, supply chain, support, c-suite.
Technical Sales Engineer
Vertiv
01.2018 - 08.2018
- Conduct the marketing and sales of a diverse range of IT technical products and solutions, including UPS, CRAC Units, Cabinets, Racks, PDUs, Power, Cooling, Colo, Remote monitoring, IDF, MDF, Vertiv, Liebert, Avocent, Geist, and DCIM for multiple IT industry partners, resellers, data centers, and end users
- Increased existing pipeline from $2M to $4.8M as well as acquired new resellers for the department over the course of 1 year.
Key Account Manager
Briggs and Stratton
01.2014 - 01.2017
- Led all aspects of sales lifecycle from cold calling to successful closing in order to drive sales of key company products and services, including Briggs and Stratton parts, consumer and commercial generators, consumer and commercial pressure washers, Oregon Equipment Parts, Oregon Forestry products, several other allied lines across targeted clients
- Researched and acquired new clients while maintaining strong relationships with existing client base in order to outperform monthly sales goals within assigned segment
- Negotiated product pricing with both prospective and existing client base in accordance with predefined guidelines
- Liaised effectively with cross-functional departments and supply chain leads to track sales targets and shipment needs.
Inside Sales Technical Support
Briggs and Stratton
01.2000 - 01.2014
- Researched and interpreted market data, analyzed latest market trends, and monitored competitor's activities to uncover new sales opportunities and achieve market superiority
- Maintained effective liaison with clients via telephone, fax, and email to provide technical information and advice, answer queries, and finalize sales
- Oversaw the maintenance of communication equipment by identifying and reporting problems and supporting technical troubleshooting.
Education
BS - Business Administration
University of Texas
Skills
- Inside Sales
- New Business Development
- Product Offering
- Quoting
- Technical Sales
- Customer Support
- CRM
- Power BI
Certification
- Technical Sales Engineer, 2018
- Master Service Technician, 2015
Timeline
Inside Sales Specialist
Allstate Insurance Co
07.2024 - Current
Inside Sales Manager E-Commerce
Westinghouse Outdoor Power
01.2021 - 07.2024
Channel Account Manager
Vertiv
08.2018 - 12.2020
Technical Sales Engineer
Vertiv
01.2018 - 08.2018
Key Account Manager
Briggs and Stratton
01.2014 - 01.2017
Inside Sales Technical Support
Briggs and Stratton
01.2000 - 01.2014
BS - Business Administration
University of Texas
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