Mark McKinney
Terre Haute,IN
Summary
Analytical and adaptable individual with a background in technical support and research. Known for strong critical thinking and communication skills, contributing to improved processes and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Computer Technician
Sarah Treash
Terre Haute, IN
06.2025 - 08.2025
- Assisted customers with troubleshooting and provided technical support.
- Collaborated with team members to streamline repair processes and workflows.
- Documented service requests and resolutions in the ticketing system accurately.
Undergraduate Student Researcher
Indiana State University
Terre Haute, IN
09.2024 - 11.2024
- Participated in weekly lab meetings to discuss research progress and challenges faced.
- Collaborated with faculty members on various aspects of the research process.
- Maintained accurate records of all experimental results obtained during the course of the project.
- Entered data and managed research databases.
Student Volunteer
Union Hospital
Terre Haute, IN
06.2021 - 07.2021
- Greeted visitors and responded to inquiries in a professional manner.
- Assisted nurses with non-medical tasks, such as delivering meals and running errands.
- Observed safety protocols at all times while on duty in the hospital setting.
- Accompanied ambulatory patients around the facility when they needed assistance walking or navigating stairs.
- Answered visitor questions, offered directions, and escorted to destination.
- Helped transport patients
- Greeted and directed patients and visitors to hospital departments to facilitate front-office procedures.
Education
High School Diploma -
North Vigo High School
Terre Haute06-2024
Skills
- Great critical thinking skills
- Adaptability
- Spreadsheet expertise
- Customer engagement
- Fast learner
- Excellent listener
- Reliable and punctual
- Outstanding organizational skills
- Research proficiency
- Analytical mindset
- Programming languages
- Customer service
Personal Information
I have completed my Freshman year of college with a 3.33 GPA.
Affiliations
- I enjoy learning programming on my own as well as reading, and learning.
- At Indiana State University I was a part of the American Society of Mechanical Engineers.
Accomplishments
- I graduated with Core 40 Technical Honors at Terre Haute North Vigo High School.
- I was Captain of Science Olympiad.
Languages
1
Reference 1
Contacts
1. Sarah Treash
Sarah.Treash@indstate.edu
812-237-3364
Reference 2
2. Brooklyn Baxter
Brooklyn.Baxter@indstate.edu
812-237-4199
Reference 3
3. Jeff Hammers
jgh@vigoschools.org
765-744-7678
Reference 4
4. Sean Bartz
Sean.bartz@indstate.edu
Timeline
Computer Technician
Sarah Treash
06.2025 - 08.2025
Undergraduate Student Researcher
Indiana State University
09.2024 - 11.2024
Student Volunteer
Union Hospital
06.2021 - 07.2021
High School Diploma -
North Vigo High School
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