Mark McMahon

Operations Coordinator

Old School Services

02.2020 - 11.2023

Provided direction and guidance to internal teams in order to achieve targets.
Implemented troubleshooting, root cause analysis and issue resolution.
Introduced new methods, practices, and systems to reduce turnaround time.
Collaborated with area managers to evaluate needs and optimize operational plans.
Reviewed operations reports to understand numbers and trends.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Oversaw day-to-day operations of large teams across several sites.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Worked with vendors to make purchases and reconcile invoices.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Reconciled monthly operating budgets and shared information with senior management team.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Mediated contracts with outside providers to bolster customer service and reduce costs.
Performed statistical analyses to gather data for operational and forecast team needs.
Evaluated upcoming program plans to forecast expected resource needs.
Scheduled meetings for senior management team and booked conference rooms.
Prepared annual budgets with controls to prevent overages.
Encouraged and promoted ideas aligned to business needs and benefits.
Motivated and trained employees to maximize team productivity.
Managed internal operational standards and productivity targets.
Tracked company equipment, tools and technology to manage inventory.
Analyzed department metrics and performance and reported findings to management.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Negotiated with distributors to find quality products and best prices.
Compiled training materials for new employees and tracked skill development.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Wellsite Manager

Energen Resources

02.2017 - 04.2019

Developed estimates to determine comprehensive project costs and financial reports to monitor ongoing costs at sites.
Adhered to state and federal regulations when planning environmentally-sound extraction of natural resources.
Planned operations, developed schedules and communicated status to management.
Created plans and strategies to facilitate safe extraction of energy resources.
Managed wellsite and equipment.
Managed Venders for wellsite operation.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and through written reports.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.

Service Supervisor

Otis Engineering/Halliburton Energy Services

06.1989 - 04.2016

Coordinated every aspect of coil tubing and threaded tubing operations.
On site Coordinator of high and low pressure wells.
Assisted with training and development of team members.
Handled customer complaints and inquiries.
Monitored team's performance and gave feedback when necessary.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Summary

Overview

Work History

Operations Coordinator

Wellsite Manager

Service Supervisor

Education

No - Business

Graduat - Math Mattics

Skills

Timeline

Operations Coordinator

Wellsite Manager

Service Supervisor

No - Business

Graduat - Math Mattics

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