Mark McNall
Montgomery
Summary
Results-focused leader with extensive experience in operational excellence and strategic planning across multiple organizations. Expertise in data-driven decision-making, enhancing customer service, and managing compliance. Proven ability to collaborate effectively within teams and adapt to dynamic environments, consistently achieving targets.
Overview
17
17
years of professional experience
Work History
Regional Operations Manager
Axcess Financial / CNG Holdings
06.2018 - Current
- Enhanced operational efficiency by leading cross-functional teams across multiple regions.
- Implemented strategic initiatives, significantly improving customer service standards organization-wide.
- Managed regional budgets, aligning expenditures with organizational financial objectives efficiently.
- Identified process improvement opportunities through detailed analysis of performance metrics.
- Ensured compliance with industry regulations across all regional operations consistently.
- Facilitated employee training programs to develop skills across various disciplines effectively.
Vice President of Operation Strategy
PLS Financial Services
05.2011 - 02.2017
- Enhanced customer experience by optimizing loan origination processes.
- Established KPIs to monitor success and drive departmental accountability.
- Aligned lending strategies with business objectives through executive collaboration.
- Formulated annual budgets while monitoring results against forecasts for lending division.
- Implemented staff training programs, significantly improving productivity and performance levels.
- Developed new lending products tailored to specific market segments, driving growth.
Regional Director
H & R Block Tax Services
08.2008 - 05.2011
Education
Bachelor of Arts - Communication Studies
Azusa Pacific University
Azusa, CASkills
- Compliance Management
- Operational Excellence
- Customer Service Management
- Courageous Leadership
- Data Driven Analysis and Decisioning
- Performance/Process improvements
- Marketing strategies
- Strategic planning
- Budgeting
- Teamwork and collaboration
Accomplishments
- Exceeds Expectations on 2024 and 2025 Annual Performance Reviews.
- Increase SSS Accounts Receivables by 48% over the last 3 years.
- Highest compliance rating in company each of the last 4 years.
- Region with Highest Number of Customer Compliments each of the last 4 years eclipsing all other Regions.
- Implement process that has generated over 41K 4.9 Star Google Reviews across my Region of 107 Stores.
Timeline
Regional Operations Manager
Axcess Financial / CNG Holdings
06.2018 - Current
Vice President of Operation Strategy
PLS Financial Services
05.2011 - 02.2017
Regional Director
H & R Block Tax Services
08.2008 - 05.2011
Bachelor of Arts - Communication Studies
Azusa Pacific University