Mark Mcnulty
Hudson,NH
Summary
Hardworking Mechanic successful at completing inspections, maintenance and repairs on automotive vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Hardworking Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Productive Service Advisor and professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 40 years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
31
31
years of professional experience
Work History
Automotive Service Advisor /Customer Service Representative Supervisor
Ronnie's Of Billerica And Ronnie' S Car Care
07.1993 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about Automotive problem solving.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Dealing with vendors and ordering Automotive Materials
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Clarks car care center: 10-6-2023 to May 3 2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about Automotive problem solving.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Dealing with vendors and ordering Automotive Materials
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
High School Diploma -
Burlington High School
05.1979
Skills
- Sales Expertise
- Records Maintenance
- Maintaining Clean Work Areas
- Warranty Requirements
- Handling Customer Complaints
- Account Management
- Vehicle Supervision
- Problem Description
- Records Oversight
- Reading Comprehension
- Staff Training
- Records Management
- Productivity Standards
- Listening Skills
- Special Requests
- Team Collaboration
- Providing Feedback
- Work Order Interpretation
- Performance Feedback
- Operational Improvements
- Training Junior Team Members
- Product Training
- Quality Inspections
- Corrective Maintenance
- Store Merchandising
- Attention to Detail
- Mechanical Aptitude
- Conflict Resolution
- Warranty Claims Process Management
- Telephone Etiquette
- Workflow Management
- Data Processing
- Diagnostic Tools
- Maintenance Reporting
- Accurate Estimates
- Excellent Communication
- Special Promotions
- Customer Consulting
- Team Goals
- Customer Relationship Management
- Repair Quality Inspections
- High-Volume Environments
- Preventive Maintenance Coordination
- Product and Service Solutions
- Best Practices Management
- Complaint Resolution
- Corrective Actions
- Multitasking and Organization
- Process Improvement
- Store Layouts
- Diagnostics and Repair
- Complex Problem-Solving
- Client Rapport-Building
- Past Due Account Management
- Office Supplies and Inventory
- Service Order Flow
- Automotive Mechanics
- Manufacturer Specifications
- Creative Solutions
- Invoice Preparation and Processing
- Supply Purchasing
- Employee Relationships
- Policy and Procedure Adherence
Accomplishments
- Supervised team of 6 staff members.
- Brakes and Suspension Seminars
- Customer service Seminar
- Driving Diagnostic abilities
- Familiar with the following Software Invoice program -Mitchel 1 , Digital wrench, AIldata, Tekmetrics, R.O. writers automotive shop software, M.Key, Pipe Dream software
- Owned and operated a Successful Meineke Car care center. 1981 to 1993
- Operated an in house machine shop at Ronnie's Automotive.
Timeline
Automotive Service Advisor /Customer Service Representative Supervisor
Ronnie's Of Billerica And Ronnie' S Car Care
07.1993 - Current
High School Diploma -
Burlington High School
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