Mark Mejia
Los Angeles,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Nissan Of Torrance
12.2023 - 05.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Nissan of Glendale
03.2023 - 10.2023
- Communicating with Technicians about vehicle needs
- Frequently building customer relationships and meet their needs
- Monitoring vehicle progress and informing customers
- Competitive ELR and Average Hours per RO
- Verifying damages to vehicles before creating repair orders
- Authenticate warranties or 3rd party coverages.
Service Advisor
Honda of Downtown Los Angeles
06.2022 - 09.2022
- Greet customers and verify any damage the vehicle came in with
- Clearly report all vehicle symptoms as described by the customer
- Prepare a complete and accurate estimate of cost for labor and parts.
Service Advisor
Kia of Downtown Los Angeles
07.2018 - 05.2022
- Made sure every customer was seen and helped
- Coordinated with valet team to increase flow and efficiency
- Helped other advisors troubleshoot vehicle diagnostics
- Create repair orders for service technicians to complete
- Oversee and manage the service centers schedule and workflow
- Inform customers of any changes in service or when their vehicle is ready for pickup.
Lube Technician
Downey Hyundai
08.2016 - 07.2018
- Prepare a detailed vehicle service report
- Communicated with advisors with vehicle diagnostics
- Preform 27 multi-point inspections.
Education
Automotive & Related Tech -
Los Angeles Trade Tech
Los Angeles, CA04.2012
Skills
- CDK
- Reynolds & Reynolds Ignite
- Mitchell 1
- All data
- Multitasking and Organization
- Computer Skills
- Customer Service
- Listening Skills
- Team player mentality
- Service Scheduling
- Warranty Claims Process Management
- Problem Resolution
Certification
- BG product
- Air Conditioning certificate
- Wheel and Tire specialist
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Nissan Of Torrance
12.2023 - 05.2024
Service Advisor
Nissan of Glendale
03.2023 - 10.2023
Service Advisor
Honda of Downtown Los Angeles
06.2022 - 09.2022
Service Advisor
Kia of Downtown Los Angeles
07.2018 - 05.2022
Lube Technician
Downey Hyundai
08.2016 - 07.2018
Automotive & Related Tech -
Los Angeles Trade Tech