Mark Mendel
Hackettstown,NJ
Summary
Energetic, driven sales and people leader with two decades of sales, customer service, and management experience.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Wireless Vision, LLC - T-Mobile TPR
Hackettstown , NJ
2021.08 - Current
- Transformed a bottom 15% store into a top 20% area performer within 2 quarters of employment with the company
- Facilitated an increase of 17% in gross revenue and 18% in traffic year over year
- Consistently met or exceeded company sales goals, operational and customer experience metric expectations
- Created and implemented a district-wide procedure for monitoring and documenting inventory compliance metrics and merchandise levels
- District moved from 33% to 90% compliance within a week of policy implementation
- Developed a talented, multi-functional staff through one-on-one coaching, as well as group training focused on maximizing customer interactions, business to consumer relationship building, and teaching effective sales strategies
- Identified, recruited and prepared high potential talent for promotions within Wireless Vision TPR stores as well as employee transitions into T-Mobile Corporate Retail locations
- Managed payroll budget, ensuring location remained profitable
- Analyzed traffic trends to optimize scheduling, ran a lean team by eliminating redundant positions thus increasing overall profitability
- Partnered with business-to-business sales division, creating a relationship and pooling resources, resulting in 25% lift in business sales
- Introduced a new sales tool to help guide the sales process as well as capture customer information for follow up, adopted by the rest of the district.
Retail Integration Specialist
T-Mobile
2020.01 - 2021.01
- Metropolitan NY & NJ District -, , Multiple Locations
- Supported both corporate-owned and third party branded legacy Sprint locations in multi-unit capacity, integrating them into T-Mobile during Sprint/T=Mobile merger
- Trained legacy Sprint staff existing at locations, developed high-potential talent, and promoted into management positions
- Liaised between newly acquired Sprint stores and existing T-Mobile stores, ensuring compliance with company policy, integrating cross-brand teams into a cohesive unit.
Assistant Store Manager
T-Mobile
2016.01 - 2020.01
- Multiple Locations
- Recruited and built sales teams, heavily focused on talent development
- Supported leadership in executing new directives, adapting leadership approach as necessary and ensuring adoption by staff
- Formed close relationships and partnership with corporate business account sales reps, helping to champion company-wide change encouraging stores and business reps to partner and share sales
- Organized and supported sales events, creating business outside of the store
- Built relationships with municipalities and other businesses to foster greater participation.
Mobile Sales Expert
T-Mobile
2011.01 - 2016.01
- Locations
- Consistently met or exceeded personal goal of 125% to sales targets, top performer across multiple locations
- Demonstrated leadership beyond responsibility of role, attaining individual sales while also working to better staff and support non-sales store operations
- Quickly gained expert knowledge in all products and services through independent study and actively seeking mentorship
- Enacted company-wide change after bringing an ineffective compensation model to the attention of leadership
- The VP of Retail was made aware and replaced the old model with a new one largely based on my suggestions
- Maintained relationships with past customers to generate repeat business and referrals.
Sales Specialist
Verizon Fios
Rockaway , NJ
2008.01 - 2010.01
- Consistently met/exceeded sales goals, working with both residential and commercial accounts
- Worked with little to no supervision, self-managed
- Coordinated between customers and technicians to ensure proper installation, including post-sale customer maintenance.
Customer Service Representative
Samsung
Mt. Arlington , NJ
2006.01 - 2008.01
- Reviewed and resolved customer service escalations, displaying empathy while working with them to find a solution
- Managed incoming call queue while utilizing time management skills to perform other duties and follow ups
- Coordinated service calls between customers and service centers/technicians.
Education
Bachelors - Business Leadership, Psychology
Forbes School of Business and Technology at Ashford University
Masters - Business Administration
University of Arizona Global Campus
Skills
Salesundefined
Timeline
Retail Store Manager
Wireless Vision, LLC - T-Mobile TPR
2021.08 - Current
Retail Integration Specialist
T-Mobile
2020.01 - 2021.01
Assistant Store Manager
T-Mobile
2016.01 - 2020.01
Mobile Sales Expert
T-Mobile
2011.01 - 2016.01
Sales Specialist
Verizon Fios
2008.01 - 2010.01
Customer Service Representative
Samsung
2006.01 - 2008.01
Bachelors - Business Leadership, Psychology
Forbes School of Business and Technology at Ashford University
Masters - Business Administration
University of Arizona Global Campus
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