Mark Mendel
Hackettstown
Summary
Accomplished Merchandising Coordination Manager with a proven track record at Fedway Associates, enhancing operational efficiency and inventory accuracy. Excelled in leadership and strategic planning, transforming a bottom-performing store into a top 20% performer. Demonstrated expertise in digital literacy and relationship building, achieving a 25% lift in B2B sales. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Merchandising Coordination Manager / Admin
Fedway Associates
Somerville
05.2023 - Current
- Identified a gap in knowledge in the department about systems used, arranged a meeting with IT to understand how to better utilize the tools available, offering ideas that led to changes made to work more efficiently
- Managed and maintained inventory system for the promo warehouse, increasing accuracy of counts
- Improved communication between internal departments and suppliers
- Collected and analyzed several metrics to offer ideas on improving turnaround times
- Assisted in developing new training programs to produce higher quality merchandisers and prepare them for a future sales role
- Expanded upon knowledge of industry/products, attained industry certifications
- Coordinated between in-house brand managers, suppliers and merchandisers to execute merchandising programs
Retail Store Manager
Wireless Vision, LLC - T-Mobile Premium Retailer
Hackettstown
08.2021 - 04.2023
- Transformed a bottom 15% store into a top 20% area performer within 2 quarters of employment with the company
- Facilitated an increase of 17% in gross revenue and 18% in traffic year over year
- Q2 2022 #1 overall store nationwide in the 'small market/rural' category
- Consistently met or exceeded KPI's, operational and customer experience metric expectations
- Created and implemented a district-wide procedure for monitoring and documenting inventory compliance metrics and merchandise levels
- District moved from 33% to 90% compliance within a week of the policy implementation
- Introduced a new sales tool to help guide the sales process as well as capture customer information for follow up, adopted by the rest of the district
- Developed a talented, multi-functional staff through one-on-one coaching, as well as group training focused on maximizing customer interactions, business to consumer relationship building, and teaching effective sales strategies
- Full-cycle staff management, identified talent for promotions within Wireless Vision third party stores as well as employee transitions into T-Mobile Corporate Retail locations
- Managed payroll budget, ensuring location remained profitable
- Analyzed traffic trends to optimize scheduling, ran a lean team by eliminating redundant positions thus increasing overall profitability
- Partnered with business-to-business sales division, creating a relationship and pooling resources, resulting in 25% lift in B2B sales
Retail Integration Specialist
T-Mobile
Metropolitan NY & NJ District
01.2020 - 01.2021
- Supported both corporate-owned and third party branded legacy Sprint locations in multi-unit capacity, integrating them into T-Mobile during Sprint/T-Mobile merger
- Trained legacy Sprint staff existing at locations, developed high-potential talent, and promoted into management positions
- Liaised between newly acquired Sprint stores and existing T-Mobile stores, ensuring compliance with company policy, integrating cross-brand teams into a cohesive unit
Assistant Store Manager
T-Mobile
Multiple Locations
01.2016 - 01.2020
- Developed sales teams, heavily focused on talent development
- Supported leadership in executing new directives, adapting leadership approach as necessary and ensuring adoption by staff
- Formed close relationships and partnership with corporate business account sales reps, helping to champion company-wide change encouraging stores and business reps to partner and share sales
- Organized and supported sales events, creating business outside of the store
- Won relationships with municipalities and other businesses to foster greater participation
Mobile Sales Expert
T-Mobile
Multiple Locations
01.2011 - 01.2016
- Consistently met or exceeded personal goal of 125% to sales targets, top performer across multiple locations
- Demonstrated leadership beyond responsibility of role, attaining individual sales while also working to better staff and support non-sales store operations
- Quickly gained knowledge in all products and services, gained credibility among peers as an expert
- Enacted company-wide change after bringing an ineffective compensation model to the attention of leadership
- The VP of Retail was made aware and replaced the old model with a new one largely based on my suggestions
- Maintained relationships with past customers to generate repeat business and referrals
Sales Specialist
Verizon Fios
Rockaway
01.2008 - 01.2010
- Consistently met or exceeded sales goals, working with both residential and commercial accounts
- Coordinated between customers and technicians to ensure proper installation, including post-sale customer maintenance
Education
Masters -
University of Arizona Global Campus
02.2025
Bachelors - Business Leadership, Psychology
Forbes School of Business and Technology at Ashford University
Level 2 Award in Wines -
Wine and Spirits Education Trust
Skills
- Leadership
- Sales
- Management
- Digital literacy
- Visual merchandising
- Inventory management
- Customer service
- Data analysis
- Team building
- Customer relations
- Written communication
- Multitasking capacity
- Strategic planning
- Organizational skills
- Relationship building
Awards Volunteer Work
- T-Mobile Career Development Program, Graduated program high-potential leaders.
- Netcong Sports Club, Bar manager / bartender for non-profit organization., 2009-2012
- Ghostbusters of New Jersey, Participation in local / charity events, Freelance
Timeline
Merchandising Coordination Manager / Admin
Fedway Associates
05.2023 - Current
Retail Store Manager
Wireless Vision, LLC - T-Mobile Premium Retailer
08.2021 - 04.2023
Retail Integration Specialist
T-Mobile
01.2020 - 01.2021
Assistant Store Manager
T-Mobile
01.2016 - 01.2020
Mobile Sales Expert
T-Mobile
01.2011 - 01.2016
Sales Specialist
Verizon Fios
01.2008 - 01.2010
Masters -
University of Arizona Global Campus
Bachelors - Business Leadership, Psychology
Forbes School of Business and Technology at Ashford University
Level 2 Award in Wines -
Wine and Spirits Education Trust
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