Mark Merai

•Manage customer accounts, process orders, and provide tailored solutions to drive sales growth.
•Develop and maintain strong relationships with clients, ensuring high customer satisfaction and retention.
•Partner with engineering, logistics, and support departments to ensure smooth project execution.
•Analyze sales and supply chain data to identify trends, forecast demand, and improve inventory planning.
•Resolve customer inquiries related to order status, shipping, and inventory, ensuring smoothened-to-end service.

• Collaborate with the RMA team to facilitate returns and warranty cases, maintaining positive customer relationships.
  

•Supervised daily operations, ensuring high-quality service and efficient workflow.

•Managed and trained staff, improving performance, customer service, and safety compliance.
•Oversaw scheduling, inventory management, and supply orders to maintain smooth operations.
•Handled customer inquiries, complaints, and service escalations to enhance satisfaction.
•Assisted in budgeting, sales forecasting, and revenue growth initiatives.
•Implemented marketing strategies and promotions to attract new customers and increase sales.
•Maintained equipment and coordinated maintenance