Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Signature Achievements
Training And Development
Areas Of Emphasis
Languages
References
Timeline
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Mark Merritt

Abingdon,Maryland

Summary

Accomplished Enterprise Account Executive excels in fast-paced, demanding sales environments. Focused on meeting client enterprise technology needs with best product selection while leveraging account expansion opportunities and new business development. Bilingual, English and Spanish.

Overview

16
16
years of professional experience

Work History

Enterprise Account Executive

Comcast Business
01.2021 - Current
  • Consistently exceeded sales targets by proactively identifying and pursuing new business opportunities.
  • Established strong relationships with key enterprise customers, driving customer satisfaction and retention.
  • Attend average of 2 new customer meetings daily.
  • Negotiated contracts with key stakeholders, securing long-term partnerships and revenue growth.
  • Build relationships with vendors and IT providers develop reciprocal referral streams.
  • Strategize with Engineering team to create optimal solution for prospects.
  • Stay up to date on relevant services and features to help educate and position prospects/clients.
  • Work directly with C-Level managers throughout the sales process
  • Established strong relationships with key enterprise customers, driving customer satisfaction and retention.

Senior Business Account Executive

Comcast Business
03.2019 - 01.2021
  • Sell network service solutions to small and mid-sized businesses in all verticals
  • Build relationships with vendors and IT providers to maintain referral business.
  • Hunt daily for new prospects.
  • Work directly with C-Level managers throughout the sales process
  • Prospect via outbound calling, via email, LinkedIn and referrals
  • Met with at least one new prospect daily, averaged 20 new meetings per fiscal month.
  • Close sales and maintain relationship with new clients for continued growth.
  • Increased client satisfaction by providing exceptional account management and strategic consultation.
  • Developed strong relationships with key clients, resulting in increased revenue and long-term partnerships.
  • Negotiated contracts with new and existing clients, securing favorable terms for the company.
  • Mentored junior account executives to improve their skills and performance within the team.
  • Managed a diverse portfolio of accounts, maintaining a high retention rate through excellent service.
  • Delivered effective presentations to C-level executives, showcasing company products and services.
  • Consistently exceeded sales targets consistently by implementing innovative sales strategies and tactics.

Mortgage Loan Originator

Universal Mortgage and Finance
11.2017 - 02.2020
  • Outbound phone prospecting and inbound marketing campaigns to originate mortgage applications.
  • Provide customized refinancing and equity line solutions to suit client needs.
  • Continuously add to pipeline/funnel.
  • Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
  • Improved client satisfaction rates by providing timely communication and updates on loan statuses.
  • Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
  • Developed strong relationships with real estate agents, increasing referral business and expanding client base.
  • Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.

Mortgage Loan Originator

Home Point Financial
09.2016 - 11.2017
  • Generated and managed large pipeline of loan applicants by placing outbound cold calls and receiving inbound calls to pitch mortgage products to potential clients.
  • Tracked client application files and managed settlement times ensuring satisfaction from all parties.
  • Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
  • Improved client satisfaction rates by providing timely communication and updates on loan statuses.
  • Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet client needs.
  • Conducted borrower interviews to gather necessary information and documentation for loan applications.
  • Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.

Operations Manager

VR, LLC
12.2013 - 03.2017
  • Launched and managed company to address need for premium products and personal delivery
  • Created online sales site, offered personal delivery services, and opened retail store in Bel Air, MD
  • Managed sales and support professionals
  • Supervised product development, inventory management, and business-to-consumer (B2C) marketing.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.

Mid-Market Business Development Manager

T-Mobile
12.2012 - 12.2014
  • Exceeded performance expectations in B2B sales for SIM activation and mobile solutions implementation.
  • Networked with other professionals, built industry relationships, and prospected to identify new business opportunities.
  • Assessed prospect's current mobile network use and upcoming needs to suggest appropriate products.
  • Presented proposed solutions offering improved efficiency and value to C-Level Managers, IT Professionals and owners of mid-sized businesses in Baltimore/DC region.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.

Business Account Executive

Comcast Business Services
03.2008 - 11.2012
  • Prospected for new customers and partnered with existing ones by offering solutions to improve their voice and data services
  • Conducted outbound calling, set appointments, and delivered presentations to decision makers, including C-Level Managers, IT Professionals and business owners
  • Analyzed prospect's existing network and services and proposed solutions to increase connectivity at greater value
  • Assessed sites to determine which would offer best return on investment (ROI) from installation of Comcast network
  • Closed business-to-business sales
  • Cultivated relationships with IT vendors and relevant professionals
  • Finished above 100% of sales and revenue goals from 2009 to 2012.

Education

2 years of General Studies - Business Administration And Management

Harford Community College - Community College of Baltimore County

Skills

  • Business Acumen
  • Customer Presentations
  • Account Management
  • Sales Coaching
  • Pipeline Development
  • CRM Proficiency
  • Contract Negotiation
  • Technical Aptitude
  • Cold-Calling
  • Solution Selling
  • Key Account Management
  • Customer Relationships

Accomplishments

  • Exceeded quota for 5 years straight in current position.
  • Promoted to Senior Enterprise Account Executive in January, 2021.
  • Averaged 125+% to goal for each fiscal year from 2019-2024.
  • Consistent regional top-performing SEAE, year over year.


Signature Achievements

  • Ended 2023 at 130% of quota.
  • Finished 2022 at 125% of quota.
  • Finished 2021, 2020 and 2019 above 100% of quota.
  • Promoted in role after 18 months and continued with outstanding performance in new position.
  • Finished at over 100% of annual sales goals in every position over 18+ years.
  • Consistently ranked in top 10% of sales representatives.

Training And Development

  • Velocity for Small Business
  • Empower for Mid-Market/Enterprise
  • MillerHeiman Sales Process
  • Sandler Sales System Training

Areas Of Emphasis

  • Outbound Prospecting
  • Business to Business Sales
  • Large Purchase Financing
  • Account Management
  • High-Impact Presentations
  • Solution Selling
  • Negotiation & Closing
  • Customer Retention
  • Exceeding Revenue Goals

Languages

Spanish
Professional Working

References

References available upon request.

Timeline

Enterprise Account Executive

Comcast Business
01.2021 - Current

Senior Business Account Executive

Comcast Business
03.2019 - 01.2021

Mortgage Loan Originator

Universal Mortgage and Finance
11.2017 - 02.2020

Mortgage Loan Originator

Home Point Financial
09.2016 - 11.2017

Operations Manager

VR, LLC
12.2013 - 03.2017

Mid-Market Business Development Manager

T-Mobile
12.2012 - 12.2014

Business Account Executive

Comcast Business Services
03.2008 - 11.2012

2 years of General Studies - Business Administration And Management

Harford Community College - Community College of Baltimore County

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Mark Merritt