Mark Meserve
Waterville,ME
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Owner
Eastern Chimney
08.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Marina Facility Manager
Town of Brookhaven
05.2007 - 10.2009
- Supervised staff of 48 in day-to-day activities.
- Oversaw all aspects of boat equipment installation and maintenance.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objective.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Improved facility safety standards by conducting regular audits and implementing updated compliance measures.
- Maintained facility grounds, equipment, and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Education
Bachelor of Arts - Business
University of Maine
Portland, ME06-1993
High School Diploma -
Winslow High School
Winslow, ME06-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Technical Skills
- Produ software
- Operating systems
- File management
- Internet navigation
- IT troubleshooting
- Data analysis and visualization
Timeline
Owner
Eastern Chimney
08.2016 - Current
Marina Facility Manager
Town of Brookhaven
05.2007 - 10.2009
Bachelor of Arts - Business
University of Maine
High School Diploma -
Winslow High School
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