Mark Meyers
Glendale,AZ
Summary
Experienced service manager with a strong track record in overseeing service operations and improving customer satisfaction. Skilled in leading teams to optimize workflows and enhance service delivery. Demonstrates exceptional leadership and problem-solving abilities in fast-paced, high-pressure environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER
SHORT EQUIPMENT, INC
11.2022 - 11.2024
- Managed service department for waste management fleet for all city municipalities in Arizona including a staff of six technicians and two parts staff
- Worked directly with municipality leaders to meet current and future waste management fleet service needs
- Collaborated with outside vendors regarding time line for refuse truck completion and delivery
- Constructed and improved shop efficiencies and service targets
- Tracked, received, and inspected new trucks prior to delivery
- Responsible for hiring all positions in the facility
- Collaborated with manufacturers and managed all warranty claims with New Way and Curb Tender
SERVICE MANAGER
ARNOLD MACHINERY
12.2020 - 08.2022
- Managed 25 admin staff, service technicians, and service parts staff over two service departments in Arizona covering Texas, California, and Arizona
- Collaborated with senior leadership on annual budgets for service and parts departments with monthly and quarterly progress
- Coordinated field and in-shop service activities for rental and owned Volvo construction equipment
- Conducted training and ongoing education for service technicians
- Managed warranty claims with manufacturers including Volvo, Hitachi, and Leeboy
SERVICE MANAGER
TRIAD MACHINERY
03.2016 - 07.2020
- Coordinated all service and support activities for rental and customer owned Link-Belt Cranes, Link-Belt Forestry/Construction and Tigercat Forestry equipment
- Lead nine field and shop mechanics across two location
- Developed quotes for complex repair and service jobs
- Managed new and used equipment inspection, service, and preparation for the sales department
- Collaborated effectively with internal and external departments and vendors in order to meet customer expectations and needs
SERVICE & PARTS MANAGER
H & E EQUIPMENT RENTALS
07.2014 - 03.2016
- Directed repairs and preventative maintenance of all types of company owned, rental, and customer owned Genie, Terex, Gehl, Doosan, Bobcat, JLG, and JCB equipment
- Carried out supervisory responsibilities for team of seven inside and field technicians in accordance with the organization’s policies and applicable laws
- Worked directly with customers related to service issues and resolution
- Developed technicians through training and orientation
GSE SERVICE MANAGER
INTEGRATED AIRLINE SERVICES
10.2012 - 07.2014
- Directed procurement of all types of company owned and operated ground service equipment, materials, supplies, and parts required to maintain equipment and facilities
- Coordinated inspection, repair, and maintenance services for more than 1,000 pieces of company owned equipment
- Managed equipment fleet to meet needs throughout organization
SERVICE MANAGER
BONNEVILLE EQUIPMENT COMPANY
02.2000 - 10.2012
- Operated day to day operations of service department to include customer service, staffing, training, budgeting, and growth
- Motivated and monitored employee performance to achieve personal and company goals
- Oversaw daily operations of six inside and field technicians
- Collaborated with Kubota, JCB, and Land Pride Industrial Machinery for warranty repairs, maintenance, and parts
- Identified and made recommendations for process improvements related to facility structures and ground maintenance
Education
High School Diploma -
Flathead Lake High School
Kalispell, MTSkills
- Factory trained Kubota Tractor/Construction and JBC Equipment Technician
- International Truck Certified Technician
- Operating small and large construction machinery
- Operating logging machinery
- Operating road building machinery
- Hydraulic diagnosis and repair
- Electrical diagnosis and repair
- Time management
- Organizational skills
- Coordination of activities
- Issue analysis and resolution
- Deadline management
- Supervisory duties
- Equipment operation
- Maintenance
- Customer service
- Parts management
- Problem-solving
- Team leadership
Certification
- MSHA CERTIFICATION
- FORK-LIFT OPERATOR
- KUBOTA ENGINES, DRIVE TRAINS, AND HYDRAULICS
- GENIE TRAIN THE TRAINER
Timeline
SERVICE MANAGER
SHORT EQUIPMENT, INC
11.2022 - 11.2024
SERVICE MANAGER
ARNOLD MACHINERY
12.2020 - 08.2022
SERVICE MANAGER
TRIAD MACHINERY
03.2016 - 07.2020
SERVICE & PARTS MANAGER
H & E EQUIPMENT RENTALS
07.2014 - 03.2016
GSE SERVICE MANAGER
INTEGRATED AIRLINE SERVICES
10.2012 - 07.2014
SERVICE MANAGER
BONNEVILLE EQUIPMENT COMPANY
02.2000 - 10.2012
High School Diploma -
Flathead Lake High School
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