Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Michels

Rochester,MN

Summary

Skilled Home Medical Equipment Specialist from Mayo Clinic, adept in patient equipment training and inventory management. Excelled in Lowe's sales, enhancing customer satisfaction through personalized service. Proven expertise in Microsoft Excel for inventory tracking and a collaborative team player, significantly contributing to safety initiatives. Achieved recognition for resolving customer issues, showcasing strong problem-solving and communication skills.

Overview

23
23
years of professional experience

Work History

Home Medical Equipment Specialist I

Mayo Clinic
07.2022 - Current

Assisting patients with product selection and training of home medical equipment.


I assist in gathering registration and insurance information for patients.


I handle private patient information and assist in maintaining store inventory.

Retail Sales Specialist

Lowe's Home Improvement Store
05.2005 - 07.2022

Displayed merchandise by arranging in appealing ways to boost sales.


Handled in-store purchase payment processing with cash and credit cards.


Answers questions about store policies and addressed customer concerns.


Greeted customers and helped with product questions, selections and purchases.


Helped customers complete purchases, locate items and join reward programs.


Delivered in-depth information on produce features so customers could make educated decisions before purchase.

Greeted customers, helped locate merchandise and suggested suitable options.


Tightened security around the store to reduce shrink and alleviate theft.


Effectively located merchandise across various stores to address customer needs.


Increased sales and customer satisfaction through personalized servicing.


Farming Manager

Kenneth Michels
03.2001 - 05.2005

Worked on cultivation plans for crop production operations.


Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.


Purchased supplies such as seed, pesticides and fertilizer.

Adjusted production strategies to account for changing factors such as market and weather conditions.


Completed structural inspections to determine maintenance requirements and organize repairs.


Planned schedule for crop rotation, plantings and harvest.

Education

High School Diploma -

Osage High School
Osage, IA
05.1987

Skills

Collaborated with team of seven in the development of safety team

Used Microsoft Excel to develop inventory tracking spreadsheets

Achieved recognition by completing Lowe's sales classes and support Education requirements with accuracy and efficiency

Resolved product issue through consumer testing

Documented and resolved install issues which led to customer satisfaction

Achieved star awards effectively helping with customers issues

Timeline

Home Medical Equipment Specialist I

Mayo Clinic
07.2022 - Current

Retail Sales Specialist

Lowe's Home Improvement Store
05.2005 - 07.2022

Farming Manager

Kenneth Michels
03.2001 - 05.2005

High School Diploma -

Osage High School
Mark Michels