Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Miele

Lodi,CA

Summary

Dynamic professional with vast expertise in orchestrating daily operations and spearheading strategic initiatives. Strengths encompass financial analysis, effective communication, and performance reporting, resulting in enhanced customer satisfaction and elevated operational efficiency.

Overview

28
28
years of professional experience

Work History

Store Owner

Essential Auto Care LLC.
Las Vegas, Nevada
12.2020 - 04.2025
  • Maximized operational efficiency through effective equipment maintenance across store operations.
  • Analyzed financial data to identify trends and improve performance outcomes.
  • Developed strategic plans that increased profitability while streamlining processes.
  • Implemented customer satisfaction initiatives, enhancing loyalty and retention rates.
  • Managed daily operations, optimizing productivity through hiring and training staff.
  • Conducted market research and competitive analysis to refine marketing strategies.
  • Created and executed marketing campaigns to attract new customers and boost brand visibility.
  • Maintained accurate records of customer interactions, transactions, and service requests.

General Manager

My Mechanic LLC
Las Vegas, Nevada
11.2017 - 12.2020
  • Oversaw product development initiatives from concept to completion stages.
  • Conducted market research to identify industry trends, opportunities, and threats.
  • Managed daily business operations including budgeting, staffing, scheduling, and customer service.
  • Developed marketing strategies to increase brand awareness in target markets.
  • Implemented employee recognition programs to enhance motivation and achieve organizational goals.
  • Ensured compliance with laws, regulations, and industry standards related to operations.
  • Maintained relationships with vendors to secure optimal pricing for supplies and materials.
  • Prepared performance metric reports for senior leadership to evaluate operational success.

Store Manager

AA Auto Care
Las Vegas, Nevada
01.2007 - 10.2017
  • Managed daily banking activities, including deposits and withdrawals.
  • Identified cost-saving opportunities through waste reduction initiatives.
  • Conducted store operations, overseeing opening, closing, and cash handling procedures.
  • Monitored inventory levels and placed orders to maintain stock availability.
  • Assessed operational efficiency across various store departments.
  • Planned promotions based on market trends to drive sales.
  • Implemented systems for tracking stock movement to enhance inventory management.
  • Developed strategies aimed at maximizing sales and profitability.

Service Advisor

Chapman Chryslr Plymth And Jeep
Las Vegas, Nevada
02.2005 - 11.2006
  • Participated in ongoing training on automotive technology advancements.
  • Greeted customers professionally to address needs and enhance satisfaction.
  • Demonstrated expertise in advanced diagnostic equipment used in the shop.
  • Tracked customer requests, comments, and resolutions within designated systems.
  • Assisted with appointment scheduling for vehicle service work.
  • Compiled detailed reports on sales volumes and customer satisfaction ratings.
  • Reviewed completed service orders to ensure compliance with dealership standards.
  • Provided accurate estimates of repair costs, labor times, and parts prices.

Loan Consultant

Meridias Capital
Las Vegas, Nevada
02.2002 - 01.2005
  • Evaluated existing accounts for refinancing opportunities based on economic trends and customer needs.
  • Analyzed customers' credit reports, tax returns, and income statements to assess creditworthiness.
  • Processed loan applications, submitting them for lender approval or rejection.
  • Developed loan documents, gathering necessary information from clients for accurate processing.
  • Managed communication between clients and lending institutions, explaining refinancing options clearly.
  • Established relationships with external vendors to facilitate smooth loan application processing.
  • Maintained up-to-date knowledge of lending regulations and company products to ensure compliance.
  • Participated in marketing activities to promote services and increase visibility in the community.

Mortgage Loan Officer

Shore Finacial
Birmingham, Michigan
04.1997 - 01.2002
  • Evaluated client interviews to determine loan application feasibility.
  • Resolved borrower complaints by ensuring swift issue resolution.
  • Ensured strict adherence to mortgage lending regulations at all levels.
  • Assessed accounts for refinancing opportunities or additional services.
  • Analyzed customer financial data to evaluate loan potential.
  • Attended industry events for updates on mortgage banking changes.
  • Compiled and double-checked application paperwork for accuracy.

Education

Banking and Finance

Shore Finacial
Birmingham, MI
02-1997

High School Diploma -

Brighton High School
Brighton, MI
06-1995

Some College (No Degree) - Financial Management

Eastern Michigan University
Ypsilanti, MI

Skills

  • Operational efficiency and effectiveness
  • Financial analysis and budgeting
  • Strategic planning and market research
  • Customer satisfaction and engagement
  • Marketing strategy development
  • Effective communication skills
  • Performance reporting and metrics
  • Vendor management and relations
  • Team leadership and collaboration
  • Regulatory compliance oversight
  • Inventory management systems
  • Problem solving techniques
  • Staff training and development

Timeline

Store Owner

Essential Auto Care LLC.
12.2020 - 04.2025

General Manager

My Mechanic LLC
11.2017 - 12.2020

Store Manager

AA Auto Care
01.2007 - 10.2017

Service Advisor

Chapman Chryslr Plymth And Jeep
02.2005 - 11.2006

Loan Consultant

Meridias Capital
02.2002 - 01.2005

Mortgage Loan Officer

Shore Finacial
04.1997 - 01.2002

Banking and Finance

Shore Finacial

High School Diploma -

Brighton High School

Some College (No Degree) - Financial Management

Eastern Michigan University

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