Summary
Overview
Work History
Education
Skills
Awards
Interests
References
Coverletter
Sections
Timeline
Generic
Mark Miller

Mark Miller

Bridgetown,St. Philip

Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

24
24
years of professional experience

Work History

Inventory Control Manager/Assistant Operations Manager

Mango Bay Group of Companies
05.2023 - Current
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Cross-referenced invoices and supplies for reporting accuracy.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Motivated and managed performance, activities and responsibilities of Inventory Control Team.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Group Human Resources Manager

Mango Bay Group of Companies
07.2021 - 04.2023
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Warehouse Manager

Armstrong Healthcare Inc
07.2013 - 03.2020
  • Recommend optimal transportation modes, routing, equipment, or frequency
  • Establish or monitor specific supply chain-based performance measurement systems
  • Create policies or procedures for logistics activities
  • Plan or implement material flow management systems to meet production requirements
  • Maintain metrics reports, process documentation, customer service logs, or training or safety records
  • Resolve problems concerning transportation, logistics systems, import or exports, or customer issues
  • Participate in career management processes, such as selection, qualification, or performance evaluation.

Operations Manager

Lasco Barbados Limited
01.2009 - 01.2013
  • Accomplishes company operations human resource objectives by recruiting, orientation and training
  • Communicating job expectations, planning, monitoring, appraising and reviewing job contributions: and enforcing policies and procedures
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
  • Securing property by developing protection and access policies and procedures
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Passenger Service Agent

Seawell Air Services Limited
01.2004 - 01.2007
  • Worked in all areas as it relates to the operations of flights coming in and leaving the Grantley Adams International Airport
  • This would include boarding and deplaning of passengers, assist with lost luggage
  • It also consists of training of new employees that would join the Company.

Assistant Marketing Manager

Gote Properties Inc (Sheraton Mall)
01.2003 - 01.2004
  • Create and design/layout for ads, which include creating a storyboard for commercials
  • Conducting training as well as produce training materials, presentations and handouts
  • Liaise with shop operators, organize outside broadcastings, organize mall competitions as well as produce sample catalogues for Oran Limited - being an associated company.

Environmental Manager

Coconut Court Beach Resort
01.2001 - 01.2003
  • Ensure that the Hotel's environmental policies and guidelines were followed by all staff and guest so that there was a great understanding in this area
  • Ensure that the surrounding stakeholders as well as the community at large were aware of the importance of protecting the environment and the implications for the country as a whole
  • Manage a team of 20 persons drawn from each department within the hotel
  • Produce and present educational related materials for schools on the many ways they could protect and enhance their environment.

Education

Master's Degree in Human Resource Management, Social and Human Studies -

Atlantic International University
01.2019

Diploma in Business Management /Mini-MBA, International Business & Economics, Essential Management Skills, Human Resource Management, Strategy & Operations, Finance & Accounting, Marketing & Communications -

International Business Management Institute
01.2019

Program Diploma Financial Management, Accounting Principles, Financial Performance, Financial Concepts, Investment Essentials -

International Business Management Institute
01.2019

Diploma, Theological Studies -

Bethel Bible College of the Caribbean - Barbados
01.2017

Skills

  • Adobe Photoshop
  • Adobe Illustrator
  • Microsoft Office
  • Sage Accpac Erp Accounting System
  • Syspro
  • Onboarding
  • Performance Evaluation
  • Labor agreements
  • Background Checks
  • Talent Recruitment
  • Performance Appraisals

Awards

  • Presidents Award For Leadership (2017)
  • Manager of the Year Award (2011)
  • Manager's Recognition Award (2010)
  • Pastoral Leadership Award (2004)
  • Environmental Manager's Award (2002)

Interests

  • Baking & Cake Icing
  • Decorating
  • Event Planning
  • Singing
  • Social Work
  • Travelling

References

  • Brian Broomes, Information Techonology Manger, Mango Bay Group of Companies, (246) 8362939, bbroomes@mangobaybarbados.com
  • Simone Whittaker, Business Development Manager, Armstrong Angencies, 246-426-4040, 246-233-6171, 246-228-6303, simone@armstrong.com.bb

Coverletter

To Whom It May Concern Upon learning of your need for an Operations Manager, I felt compelled to submit my resume for your Review. With my previous and present work experience as well as my expertise in managing staff training and development processes, I believe I can exceed your expectations in this role. My background lies in successfully overseeing staff recruitment, performance evaluations, safety compliance, warehouse management and distribution while ensuring compliance with policies and procedures of the company that I work for. I have attached my resume which gives details of my experience for this position for your perusal. My proven dedication to optimizing organizational success through my acute knowledge of operational management Shall contribute immensely to the success of DHL Barbados if given the opportunity to fill this position. Thank you for your consideration and I look forward to speaking with you soon. Sincerely, Mark Miller

Sections

  • Warehouse Manager, Armstrong Healthcare Inc, 07/2013 – 03/2020, Bridgetown, Barbados, Healthcare Distribution Company, Recommend optimal transportation modes, routing, equipment, or frequency., Establish or monitor specific supply chain-based performance measurement systems., Create policies or procedures for logistics activities., Plan or implement material flow management systems to meet production requirements., Maintain metrics reports, process documentation, customer service logs, or training or safety records., Resolve problems concerning transportation, logistics systems, import or exports, or customer issues., Participate in career management processes, such as selection, qualification, or performance evaluation.
  • Operations Manager, Lasco Barbados Limited, 2009 – 2013, Bridgetown, Barbados, Healthcare Distribution Company, Accomplishes company operations human resource objectives by recruiting, orientation and training., Communicating job expectations, planning, monitoring, appraising and reviewing job contributions: and enforcing policies and procedures., Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations., Securing property by developing protection and access policies and procedures., Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Human Resource Officer, Mark Miller, 26 Atlantic Park, Belair, St. Philip, Bridgetown
  • Passenger Service Agent, Seawell Air Services Limited, 2004 – 2007, Worked in all areas as it relates to the operations of flights coming in and leaving the Grantley Adams International Airport. This would include boarding and deplaning of passengers, assist with lost luggage. It also consists of training of new employees that would join the Company.
  • Assistant Marketing Manager, Gote Properties Inc (Sheraton Mall), 2003 – 2004, Create and design/layout for ads, which include creating a storyboard for commercials., Conducting training as well as produce training materials, presentations and handouts., Liaise with shop operators, organize outside broadcastings, organize mall competitions as well as produce sample catalogues for Oran Limited - being an associated company.
  • Environmental Manager, Coconut Court Beach Resort, 2001 – 2003, Ensure that the Hotel's environmental policies and guidelines were followed by all staff and guest so that there was a great understanding in this area., Ensure that the surrounding stakeholders as well as the community at large were aware of the importance of protecting the environment and the implications for the country as a whole., Manage a team of 20 persons drawn from each department within the hotel., Produce and present educational related materials for schools on the many ways they could protect and enhance their environment.

Timeline

Inventory Control Manager/Assistant Operations Manager

Mango Bay Group of Companies
05.2023 - Current

Group Human Resources Manager

Mango Bay Group of Companies
07.2021 - 04.2023

Warehouse Manager

Armstrong Healthcare Inc
07.2013 - 03.2020

Operations Manager

Lasco Barbados Limited
01.2009 - 01.2013

Passenger Service Agent

Seawell Air Services Limited
01.2004 - 01.2007

Assistant Marketing Manager

Gote Properties Inc (Sheraton Mall)
01.2003 - 01.2004

Environmental Manager

Coconut Court Beach Resort
01.2001 - 01.2003

Master's Degree in Human Resource Management, Social and Human Studies -

Atlantic International University

Diploma in Business Management /Mini-MBA, International Business & Economics, Essential Management Skills, Human Resource Management, Strategy & Operations, Finance & Accounting, Marketing & Communications -

International Business Management Institute

Program Diploma Financial Management, Accounting Principles, Financial Performance, Financial Concepts, Investment Essentials -

International Business Management Institute

Diploma, Theological Studies -

Bethel Bible College of the Caribbean - Barbados
Mark Miller