Summary
Overview
Work History
Education
Timeline
Generic

Mark Miller

Atlanta,GA

Summary

Professional leader with extensive experience in retail management and operations. Known for achieving high operational standards and improving customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in leadership, process optimization, and customer service.

Overview

28
28
years of professional experience

Work History

Service Manger/Auto Technician

Mercedes Benz of Buckhead
08.2022 - Current
  • Enhanced operational efficiency by introducing new tools/processes that streamlined workflows without sacrificing quality or performance levels.
  • Improved customer satisfaction by implementing effective communication and problem-solving strategies.
  • Mentored team members, enhancing their skills and contributing to the store''s overall success.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Conducted regular inspections to ensure compliance with safety and quality standards.
  • Addressed customer concerns promptly, improving overall satisfaction.
  • Provided guidance and support to team members, fostering professional growth.
  • Implemented cost-saving measures, reducing operational expenses.
  • Maintained organized records of transactions and stock levels for better tracking.
  • Ensured adherence to company policies and procedures, maintaining operational consistency.
  • Maintained high standards of safety within the store to ensure staff wellbeing and minimize accidents or incidents.
  • Created a welcoming environment for customers by maintaining a clean and organized store layout.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Assembled products according to changing daily work orders and specific customer needs.

Master Auto Technician

Mercedes Benz of Buckhead
01.2019 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
  • Collaborated with other technicians for efficient problem-solving in challenging repair situations.
  • Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
  • Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Mastered [Type] system and trained new employees on proper procedures.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Coordinated with parts department to determine availability of necessary components.
  • Read and followed technical documentation to complete accurate repairs.

Auto Technician

Buckhead Imports
05.2016 - 12.2018
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
  • Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
  • Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
  • Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
  • Ensured safety compliance by performing routine inspections on all vehicles in the shop.
  • Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Investigated customer complaints to identify cause of malfunctions.
  • Coordinated with parts department to determine availability of necessary components.

Automotive Technician

Mercedes Benz Of Buckhead
05.2003 - 05.2016
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Auto Technician

RBM of Atlanta
11.1997 - 05.2003

Auto Technician

Mercedes Benz South Atlanta
04.1997 - 11.1997

Education

Associate of Arts - Automotive Repars And Services

Alfred State College
Anyawhere
01-1997

Timeline

Service Manger/Auto Technician

Mercedes Benz of Buckhead
08.2022 - Current

Master Auto Technician

Mercedes Benz of Buckhead
01.2019 - Current

Auto Technician

Buckhead Imports
05.2016 - 12.2018

Automotive Technician

Mercedes Benz Of Buckhead
05.2003 - 05.2016

Auto Technician

RBM of Atlanta
11.1997 - 05.2003

Auto Technician

Mercedes Benz South Atlanta
04.1997 - 11.1997

Associate of Arts - Automotive Repars And Services

Alfred State College

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Mark Miller