Mark Miller

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

• Supervised team of 25-50 staff members.
• Reduced lost workdays and recordable incidents to by implementing a safety awareness program.
• Reduced operational expenses by 3% by streamlining branch operations.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved internal personnel issues which led to increased production of all parties.

• Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
• Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
• Salesforce Administrator Credential – Salesforce.
• Property and Casualty License.
• Xactimate/Xactware Insurance Certifications.
• IICRC Certified.
• WRT/ASD Certified.
• NMLS Licensed.
• First Aid Certification