Mark Misja
Sarasota,FL
Summary
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Frontier Communications
07.2024 - Current
- Managed a total of 78 accounts across HOA communities and multi-family dwelling units simultaneously to ensure the companies operations were being conducted properly, customer satisfaction was met, and sales increased month over month
- Increased sales revenue by 55% YOY through developing and implementing effective sales strategies with multiple sales channels within my territory
- Worked cross functionally with engineering teams, business development managers, external and internal sales teams, and our marketing department to oversee the development and launch of 15 accounts within the past year
- Served as an escalation point for several sales channels, working with multiple internal and external teams to provide swift resolutions and ensure customer retention and satisfaction
- Maintained a positive relationship and served as a liaison between each client's accounts requests for their telecommunication needs for their residents and their property management as well
Outside Sales Representative
Vitex Home Automation
08.2020 - 03.2024
- Produced over one million dollars in total sales each year in 2022 and 2023
- Increased total sales by 40% from 2021 to 2022 by implementing strategies discussed with upper management to achieve and exceed sales goals
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Led multiple client facing presentations on a daily basis to understand and discover customers needs and present sales solutions
- Managed a diverse portfolio of accounts across multiple vendors, ensuring timely communication and effective problem resolution for my clients
Sales Consultant
Gettel Nissan
12.2019 - 05.2020
- Created detailed sales presentations to communicate product features and market data.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Solutions Specialist
Verizon Wireless
08.2018 - 12.2019
- Answered customer questions about billing, account issues, and sales oppurtunities
- Upsold and closed customer sales by driving product benefits around client needs
- Performed cold-calling and follow-ups with leads to secure new revenue
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FL12.2023
Skills
- Client Account Management
- CRM and Salesforce proficiency
- Excels In Client Facing Presentations
- Superior Organizational Skills
- Customer Service-Oriented
- Solutions-based Sales
Accomplishments
- Generated over one million dollars in sales in 2022 & 2023 each year with Vitex
- Increased sales by 40% year over year in 2022 with Vitex
- Awarded most improved Sales Representative in 2022 with Vitex
- Achieved total combined revenue attainment of 118% in my current role with Frontier Communications
- Managed a portfolio of 78 accounts providing for $883k in revenue in my most recent sales month with Frontier
- Increased monthly revenue by 55% increase in my current role since the beginning of my employment within my designated territory
Timeline
Customer Success Representative
Frontier Communications
07.2024 - Current
Outside Sales Representative
Vitex Home Automation
08.2020 - 03.2024
Sales Consultant
Gettel Nissan
12.2019 - 05.2020
Solutions Specialist
Verizon Wireless
08.2018 - 12.2019
Bachelor of Science - Finance
University of South Florida
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