Mark Monteith
Naperville,IL
Summary
Strategic Business leader with 12 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
5
5
years of professional experience
Work History
Business Director
Discover
06.2022 - 10.2023
- Led team of people managers responsible for day-to-day operations and delivery of new enhancements for money movement channels supporting $80B consumer deposit portfolio.
- Defined and executed against strategic plan that delivered JD Power award-winning customer experiences in direct-to-consumer banking category. Customer experience included online, self-service capabilities, interactions with phone agents, and back-office support functions.
- Developed culture of operational excellence with focus on adhering to complex regulatory requirements and meeting customer commitments.
- Member of twelve person leadership team who managed business unit consisting of roughly two thousand employees including Headquarters and Field Operations roles. Responsible for employee engagement results that has place Discover Financial Services on several "best places to work" lists.
Senior Manager - New Initiatives
Discover
01.2021 - 06.2022
- Managed large-scale agile projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented enhancements to better leverage in-house and externally sourced data to better identify and stop fraudulent actors while creating improved customer experiences for low-risk consumer profiles.
- Managed cross-functional team of product owners, responsible for identifying and delivering enhancements.
Senior Manager - New Accounts
Discover
01.2019 - 12.2020
- Led value stream responsible for driving new account funding and early customer lifecycle engagement.
- Drove operational efficiencies by creating and promotion new self-service capabilities.
- Developed and refined new customer welcome journey to achieve P&L targets through elevated funding rates, reduced call volumes, and primary customer behavior (spend, direct deposit enrollment).
Education
Bachelor of Science - Finance, Business Economics & Public Policy
Indiana University Bloomington
Bloomington, IN07.2010
Skills
- Customer Experience
- Agile Development Methodologies
- Digital Banking Products and Services
- Operations Management
- Effective Communication
- Team Development
- Driving Continuous Improvement
- Business Plan Development
Timeline
Business Director
Discover
06.2022 - 10.2023
Senior Manager - New Initiatives
Discover
01.2021 - 06.2022
Senior Manager - New Accounts
Discover
01.2019 - 12.2020
Bachelor of Science - Finance, Business Economics & Public Policy
Indiana University Bloomington