Summary
Overview
Work History
Education
Skills
Current Job Duties
Timeline
Generic

Mark Montoya

Firestone,CO

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects and improvements. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

23
23
years of professional experience

Work History

Project Manager

WP Manufacturing
06.2011 - Current
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Regional Manager

Glass America
09.2008 - 06.2011
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Grew market share by building strong vendor network and meeting customer-oriented industry needs and services.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Operations Manager

Auto Glass Specialties
09.2003 - 08.2008


  • Launched new service division to an existing company with 3 locations.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Developed market and sales strategies to target potential customers.
  • Implemented supply chain vendors and inventory methods to decrease customer wait times and increase customer satisfaction rating.



Owner/President

Accurate Auto Glass
03.2001 - 09.2003
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Education

High School Diploma -

West High School
Denver, CO

Skills

  • Document Management
  • Productivity Improvement
  • Project Planning
  • Project Management
  • Resource Allocation
  • Logistics Management
  • Risk Management
  • Procedure Development
  • Strategic Planning
  • Schedule Management
  • Root Cause Analysis
  • Work Flow Planning
  • Project Tracking
  • Vendor Sourcing
  • Forecasting
  • Processes and Procedures
  • New Product Introductions Strategies
  • Scope Management
  • Conflict Management
  • Team Bonding
  • Presentations
  • Project Scope
  • Customer Relations Specialist
  • Performance Improvements
  • Project Scheduling
  • Stakeholder Communications

Current Job Duties

As a Project Manager for WP Manufacturing, I plan, delegate, monitors, and control each project that is given to me to take into consideration the cost, time, quality, scope, benefits and risks of each project. I have received training in Prince 2 Foundation and Prince 2 Practitioner courses and employ them in projects under my supervision. Developing management proficiency, process improvement, supervision, planning, and verbal communication to enhance our organizations reputation.


As an Account Manager I work on developing trust relationships with our customers to ensure that they do not turn to our competition. This is done by acquiring a thorough understanding of the key needs of the customer and their requirements. In turn I serve as a key link of communication between the customers and WP Manufacturing teams. Resolve any issues pr problems and deal with complaints to main trust. I have the ability for problem solving and negotiation, which play an integral part in generating new sales within existing customers that will turn into long lasting relationships.


As the Printing Operations Manager I lead the printing and assembly projects for customers that requires pad printing, decorating and/or assembly. This allows WP Manufacturing to reduce handling and cost for our customers, along with reducing the lead time by not outsourcing these services.


Timeline

Project Manager

WP Manufacturing
06.2011 - Current

Regional Manager

Glass America
09.2008 - 06.2011

Operations Manager

Auto Glass Specialties
09.2003 - 08.2008

Owner/President

Accurate Auto Glass
03.2001 - 09.2003

High School Diploma -

West High School

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Mark Montoya