Mark Montoya
Perris,CA
Summary
Enthusiastic candidate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Highly familiar with inventory counts, business audits and documentation requirements. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Outstanding telephone etiquette with customers. Attentive and Outgoing, seasoned in verbal and written communication. Very capable.
Overview
3
3
years of professional experience
Work History
Inventory Specialist
Skyline Security Management Inc.
12.2022 - 01.2024
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
- Managed and maintained an efficient warehouse layout, maximizing storage space and facilitating easy access to materials.
- Assisted in maintaining accurate shipping schedules by coordinating with transport providers and processing necessary documentation swiftly.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
- Increased order fulfillment speed by optimizing picking routes and organizing stock efficiently within the warehouse.
- Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Customer Service Representative
Skyline Security Management Inc.
12.2021 - 12.2022
- Employee of the Month 02/2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Team Member/Food and Beverage Cashier
Dave's Hot Chicken
06.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
No Degree - General Studies
Fitchburg State University
Fitchburg, MAHigh School Diploma -
Mayfair High School
Bellflower, CA06.2020
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- Shipping and receiving
- Inventory Tracking
- Order Fulfillment
- Inventory Accounts Reconciliation
Timeline
Inventory Specialist
Skyline Security Management Inc.
12.2022 - 01.2024
Customer Service Representative
Skyline Security Management Inc.
12.2021 - 12.2022
Team Member/Food and Beverage Cashier
Dave's Hot Chicken
06.2021 - 11.2021
No Degree - General Studies
Fitchburg State University
High School Diploma -
Mayfair High School
Similar Profiles
Maleny CarrascoMaleny Carrasco
Lead Customer Service Representative at Skyline Security Management Inc.Lead Customer Service Representative at Skyline Security Management Inc.
Alejando LanderosAlejando Landeros
Brinks Home Security at Skyline Security Management Inc.Brinks Home Security at Skyline Security Management Inc.
Andrew CarisAndrew Caris
Security Consultant/Sales Associate at Skyline Security Management Inc.Security Consultant/Sales Associate at Skyline Security Management Inc.
Mathew VegaMathew Vega
CNC Machinist at Husky Injection Molding SystemsCNC Machinist at Husky Injection Molding Systems
Justin McDanielJustin McDaniel
Team Member at QuickQuack Car WashTeam Member at QuickQuack Car Wash