Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Montoya

Clovis,CA

Summary

Proven track record in enhancing client wellness and satisfaction, by leveraging strong interpersonal communication skills. Achieved significant improvements in operational efficiency and customer service, demonstrating a keen ability to adapt and excel in diverse roles.

Overview

39
39
years of professional experience

Work History

Care Provider

Family
01.2019 - 06.2024
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Kept individuals safe by removing hazards and correcting problems.
  • Provided safe mobility support to help patients move around personal and public spaces.

Stay Home Dad

Self-employeed
08.2004 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Owner

Scenic View Yard Care
01.2002 - 08.2004
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Distribution Driver

Central California Blood Center
02.1997 - 01.2002
  • Assisted in training new drivers on company policies, procedures, and best practices for safe driving.
  • Developed strong customer relationships through timely deliveries and professional communication.
  • Supported warehouse staff during peak periods by assisting with order picking, packing, and other essential tasks as needed.
  • Implemented cost-saving measures such as consolidating loads whenever possible to reduce overall transportation expenses.
  • Proactively communicated with team members regarding any delays or obstacles encountered during delivery routes, resulting in better overall coordination and customer satisfaction.
  • Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
  • Maintained a clean and organized vehicle, promoting safety and proper functioning of equipment.
  • Delivered products safely and securely while adhering to strict company guidelines for handling sensitive materials.
  • Increased customer satisfaction by promptly addressing and resolving delivery issues or concerns.
  • Enhanced delivery efficiency by optimizing routes and reducing travel time.
  • Collaborated with dispatchers to ensure smooth coordination of daily assignments and schedules.
  • Demonstrated professionalism in all interactions with customers, vendors, coworkers while representing the company brand positively.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Gardener

Marce's Landscape Maitainance
06.1985 - 02.1997
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
  • Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
  • Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.

Education

Associate of Arts - Business Administration

Fresno City College
Fresno, CA
08.2010

Skills

Time Management

Records Management

Client Transportation

Medication Management

Housekeeping tasks

Meal Preparation

Appointment Coordination

Grocery shopping

Laundry services

Childcare experience

Cooking meals

Dependable and Responsible

Records Maintenance

Timeline

Care Provider

Family
01.2019 - 06.2024

Stay Home Dad

Self-employeed
08.2004 - 01.2019

Owner

Scenic View Yard Care
01.2002 - 08.2004

Distribution Driver

Central California Blood Center
02.1997 - 01.2002

Gardener

Marce's Landscape Maitainance
06.1985 - 02.1997

Associate of Arts - Business Administration

Fresno City College

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Mark Montoya