Mark Moody
Cumming,GA
Summary
Dynamic and results-driven professional with extensive experience at Publix, excelling in customer service and food safety compliance. Proven track record in enhancing customer satisfaction through personalized service and effective product recommendations. Skilled in meat slicing and inventory management, fostering teamwork and collaboration to achieve operational excellence.
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Adaptable Job Title accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Motivated Job Title offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.
Hardworking Deli Clerk with Number years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Overview
2020
2020
years of professional experience
Work History
Deli Clerk
Publix
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
- Operated slicing machines and scales to prepare fresh deli products accurately.
- Collaborated with team members to restock inventory, minimizing product shortages during peak hours.
- Provided training to new staff on food safety protocols and equipment operation.
- Monitored product freshness and quality, discarding expired items promptly to ensure customer satisfaction.
- Implemented efficient display arrangements for promoted items, increasing visibility and sales potential.
- Resolved customer complaints swiftly, fostering positive relationships and improving service reputation.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
General Manager
Sonic Drive-In
01.2009 - 01.2020
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Implemented cost-control strategies resulting in reduced waste and improved profit margins.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Analyzed financial reports to identify trends and inform strategic decision-making processes.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Led initiatives for operational improvements, enhancing service quality and customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Science - Business Management
Okaloosa-Walton Community College
Niceville, FL05.1989
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Food safety
- Food preparation
- Meat slicing expertise
- Safe food handling
- Equipment safety
- Food preparations
- Sanitation practices
- Hospitality service expertise
- Order taking accuracy
- Menu memorization
- Flexible schedule
- Work area maintenance
- Equipment use
- Heavy lifting
- Proper food handling
- Pricing and shelf labeling
- Platter and tray preparation
- Merchandising displays
- Cash handling proficiency
- Food safety compliance
- POS system operation
- Product stocking and rotation
- Food sales and promotion
- Cross-selling products and services
- Cash handling
- Inventory rotation
- Food running
- Register operations
- Product rotation
- Product knowledge
- Equipment operation
- Data entry
- Product displays and showcases
- Performance improvement
- Inventory checks
- Inventory control
- Cash register operation
- Interactive communication skills
- Accurate money handling
- Order discrepancy reporting
- Product recommendations
- Inventory counts
- Cooking
- Ordering procedures
- Quality inspections
- Sales expertise
- Beverage preparation
- Point of sale operation
- Product presentation
- Product merchandising
- Sales proficiency
- Upselling
- Inventory oversight
- Point of sale proficiency
- ServSafe certification
- Product sampling
- Personal shopping
- Food safety standards
- Weights and measurements
- Menu planning assistance
- Allergen awareness
- Payroll processing
- Equipment monitoring
- Organizational growth
- Loading and unloading
- Verbal and written communication
- Table setting
- Stocking of food cases
- Preparing food items
- Machine safety
- Effective customer communication
- Sanitation and safety standards
- Food services
- Deli equipment operation
- Hospitality and accommodation
- Shrink control
- Salad preparation
- Cheese aging
- Point of sale systems
- Teamwork and collaboration
- Slicer operation
- Team player
- Phone orders
- Cleaning and organization
- Cleaning and sanitation
- Problem-solving
- Adaptability and flexibility
- Supply restocking
- Sandwich preparation
- Stocking and replenishment
- Critical thinking
- Order taking
- Packaging and labeling
- Meal preparation
Timeline
General Manager
Sonic Drive-In
01.2009 - 01.2020
Deli Clerk
Publix
Associate of Science - Business Management
Okaloosa-Walton Community College