Summary
Overview
Work History
Education
Skills
Certification
Other Experience
Awards
References
Community Service
Timeline
Generic

Mark Moon

Horn Lake,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operating Partner

Whataburger
10.2023 - Current
  • Responsible for screening, interviewing, and processing managers and team leaders for my unit
  • Responsible for P&L for our location including controlling labor, food cost, and all other controllables for my unit
  • Oversees Managers to ensure they are running all shifts according to company and federal health standards
  • Oversees Managers to ensure all cash handling procedures are being followed in accordance with our company guidelines.

Executive Chef

P.F. Chang’s
03.2023 - 10.2023
  • Opening and Closing kitchen according to company standard daily.
  • Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property''s unique offerings.
  • Oversaw business operations, inventory control, and customer service for restaurant.
  • Implemented food cost and waste reduction initiatives to save money.
  • Disciplined and dedicated to meeting high-quality standards.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Operations Manager

Main Event Entertainment
11.2017 - 03.2022
  • Ran day-to-day operations of the center
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Responsible for ordering and inventory of alcohol for the Bar department
  • Responsible for upholding state and federal laws regarding alcohol laws
  • TN ABC and Serv Safe certified

Multi-Outlet Manager

Gold Strike Casino Resort
09.2015 - 11.2017
  • Multi-Restaurant Manager/ Atrium Café Manager
  • Ran the day-to-day operations of several Food and Beverage venues within the Goldstrike Tunica, often overseeing multiple venues simultaneously
  • While working in a venue, responsible for P&L as well as hiring new staff and Assistant Managers
  • Interacted well with customers to build connections and nurture relationships.

Food and Beverage Manager

Caesars Entertainment
09.2012 - 09.2015
  • Village Square Buffet- Ran the day-to-day operations of the buffet
  • Assisted in the ordering of non-food stock
  • Assisted with scheduling and daily floor plans
  • Issued performance documentation when applicable
  • Maintained high level of customer service ratings for the venue
  • Assigned amenities for high-end guests
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

General Manager

Sonic Drive - In (Southaven)
03.2008 - 09.2012
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Education

High school Diploma -

Southaven High School
05.2001

Skills

  • Idea Development and Brainstorming
  • Program Oversight
  • Due diligence
  • Project Planning
  • Efficiency optimization
  • Human Resources Management
  • Administration and Reporting
  • Onboarding and Orientation

Certification

  • Serv Safe
  • ABC certified in TN
  • CARE certified in MS

Other Experience

  • Working knowledge of Microsoft Office program
  • Working knowledge of Micros and Info Genesis POS systems

Awards

  • 2010 Million Dollar Manager 1.5 million (Sonic Drive In)
  • 2011 Million Dollar Manager 1.7 million (Sonic Drive In)
  • 2014 Caesars Entertainment Chairman’s Award Nominee (Service with Passion)

References

  • Anita Cline, R.N., travel nurse, (559) 355-8965
  • Angela Cook Parts & Service Manager, (901) 494-5956
  • Brennan Miles, Shipping and Receiving Manager, (901) 827-9795

Community Service

  • Participation and fund-raising annually for Down Syndrome Buddy Walk.
  • Participation in fundraising annually for Suzan G Komen walks.
  • Volunteers, support, and donate to Lake Comorant Elementary School PTO functions annually such as: Teacher Appreciation Week, Field Day, as well as other PTO fundraisers.

Timeline

Operating Partner

Whataburger
10.2023 - Current

Executive Chef

P.F. Chang’s
03.2023 - 10.2023

Operations Manager

Main Event Entertainment
11.2017 - 03.2022

Multi-Outlet Manager

Gold Strike Casino Resort
09.2015 - 11.2017

Food and Beverage Manager

Caesars Entertainment
09.2012 - 09.2015

General Manager

Sonic Drive - In (Southaven)
03.2008 - 09.2012

High school Diploma -

Southaven High School

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Mark Moon