Mark Moore
Longview,TX
Summary
Results-oriented professional with a strong background in operations leadership. Proven ability to enhance efficiency, boost customer satisfaction, and drive team performance. Collaborates with consultants, area leaders, and employees to streamline and strengthen processes while effectively controlling costs. Highly organized, meticulous, and safety-driven, consistently meeting and exceeding business targets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Center Manager
XPO
06.2021 - Current
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
- Fostered an inclusive work environment that encouraged diversity while promoting collaboration among employees from different backgrounds.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager
FedEx Freight
09.2013 - 06.2021
- Manage 170 employees in day-to-day operations
- 129 door facility distributing 1500+ shipments per day with 800 thousand dollars in revenue annually
- Achieved snapshot score of 97% on the most recent assessment
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Collaborate with other centers in the district and others companywide to maximize efficiencies and practices
- Manages daily operations, including supervising multiple team members across 1 location
- Enforces security policies and procedures to protect company assets from theft, loss or damage
- Facilitates timely and comprehensive audit preparations or inspections; conducts root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures
District Manager
Aramark
06.2012 - 08.2013
- P&L accountability and/or contract-managed service experience
- Established and maintained effective customer rapport and maintained mutually beneficial business relationships with clients
- Managed largest account in DFW - Park Place Dealerships
- Maximized branch revenue by optimizing daily operations
- Negotiated long-term contract renewals with franchise owners and sales affiliates
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Supervised 7 Route Salesman and managed all performance metrics within assigned territory
- Cultivated positive rapport with associates and team leadership.
Operations Manager
FedEx Freight SDA
05.2010 - 06.2012
- Managed 200+ employees in day-to-day operations in a 154-door facility
- Managed Economy Hub, Inbound, and P&D Operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Operations Manager
FedEx Freight DAL
05.1999 - 05.2010
- Managed day to day operations of the hub and line haul handling over 3000+ shipments daily
- Managed 1000+ outbound shipments daily.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Education
No Degree - General Studies
Lone Star Baptist College
Mesquite, TXHigh School Diploma -
Grand Prairie High School
Grand Prairie, TX05.1993
Skills
- Leadership
- Safety OSHA
- P&L
- Logistics
- Hiring Training
- Microsoft Excel
- Customer Service
- Team Building
Certification
- Management and Strategy Institute, Six Sigma Green Belt Certified (SSGBC), 48313968, Project Management Essentials Certified (PMEC), 41587426
- University South Florida, OSHA 10 General Industry Safety and Health, 36-702028892
- American Red Cross, Adult First Aid/ CPR / AED, 3/2026
- FedEx Freight, Center for Leadership Studies - Situational Leadership Training, QDM Coach (Quality Driven Management), June 2014, Operations Excellence I, July 2015, Leadership Institute I, January 2015, Leadership Institute II, May 2017
Accomplishments
- Recipient of multiple Brave Zulu Awards.
- Recipient of an Extra Mile Award 2011.
- QDM Coach, actively involved in QAT's.
- Business Resource Team Member.
- Operations Excellence Award, 2nd QTR 2022
Timeline
Service Center Manager
XPO
06.2021 - Current
Operations Manager
FedEx Freight
09.2013 - 06.2021
District Manager
Aramark
06.2012 - 08.2013
Operations Manager
FedEx Freight SDA
05.2010 - 06.2012
Operations Manager
FedEx Freight DAL
05.1999 - 05.2010
No Degree - General Studies
Lone Star Baptist College
High School Diploma -
Grand Prairie High School