Summary
Work History
Education
Skills
Timeline
Generic
Mark Morrison

Mark Morrison

941-237-9261
PORT CHARLOTTE,FL

Summary

Dynamic technician with extensive experience at Superior Heating & Cooling Management, excelling in HVAC system installation and preventive maintenance. Proven ability to enhance customer satisfaction through effective troubleshooting and strong communication skills. Recognized for optimizing system performance and training new team members, ensuring safety compliance and operational efficiency.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Work History

Technician

Superior Heating & Cooling Management
2021 - 2025
  • Installed heating and cooling systems following safety protocols and manufacturer's specifications.
  • Conducted routine maintenance checks to ensure optimal system performance and prevent breakdowns.
  • Diagnosed HVAC issues using industry-standard tools to provide timely solutions for clients.
  • Collaborated with team members to streamline installation processes, enhancing overall efficiency.
  • Provided customer service support by addressing inquiries and troubleshooting technical issues effectively.
  • Assisted in training new technicians on equipment handling and operational procedures for improved safety compliance.
  • Implemented preventive maintenance schedules, reducing emergency repair calls by identifying potential failures early.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.

Overnight Stocker

Walmart
2020 - 2021
  • Stocked shelves efficiently to maintain product availability and organization.
  • Assisted in unloading delivery trucks and ensuring accurate inventory placement.
  • Operated pallet jacks and forklifts safely to transport merchandise within the store.
  • Conducted regular inventory checks to identify discrepancies and minimize stock loss.
  • Adapted quickly to changing priorities, ensuring timely completion of stocking duties.

AC Technician

Tommy
11.2021 - 11.2022
  • Diagnosed and repaired HVAC systems to ensure optimal performance.
  • Performed routine maintenance on heating and cooling units to extend lifespan.
  • Assisted in the installation of air conditioning systems, following safety protocols.
  • Trained junior technicians on equipment handling and troubleshooting techniques.
  • Developed training materials for new hires focusing on best practices and safety standards.
  • Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
  • Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
  • Cleaned sheet metal ducts, evaporator coils, drip pans, axial, and centrifugal fans and capacitor-start and resistance-start motors.

Installer, Tech

Grace AC
2014 - 2020
  • Installed equipment and fixtures according to specifications and safety standards.
  • Assisted in troubleshooting issues during installation processes to ensure optimal performance.
  • Maintained tools and equipment, ensuring cleanliness and functionality for safe operations.
  • Collaborated with team members to complete installations within established timelines.
  • Trained new installers on best practices and safety protocols for efficient workflow.
  • Evaluated installation sites for potential challenges, proposing solutions to enhance efficiency.
  • Led installation projects, coordinating tasks and resources for successful completion.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new residential and business construction sites.

Landscaper

Rob's Lawns
2014 - 2015
  • Operated landscaping equipment, ensuring safe and efficient use during lawn maintenance tasks.
  • Assisted in planting, trimming, and maintaining various types of vegetation for optimal growth.
  • Collaborated with team members to complete landscape design projects on time and within client specifications.
  • Conducted routine inspections of tools and equipment, performing basic maintenance as needed to ensure reliability.
  • Provided exceptional customer service by addressing client inquiries and delivering tailored landscaping solutions.
  • Trained new team members on safety protocols and operational procedures for effective job performance.

Stocker, Cashier

7-eleven
2013 - 2014
  • Stocked shelves efficiently, ensuring optimal product visibility and accessibility.
  • Assisted in inventory management, verifying stock levels and organizing products.
  • Maintained a clean and organized work environment to enhance safety and efficiency.
  • Collaborated with team members to restock merchandise promptly during peak hours.
  • Provided excellent customer service by addressing inquiries and assisting with product location.
  • Trained new staff on stocking procedures and safety protocols to ensure compliance.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Glass Technician

PGT Industries
2012 - 2015
  • Operated glass cutting machinery to produce custom glass products efficiently.
  • Assisted in quality control inspections to ensure product integrity and safety standards.
  • Collaborated with team members to streamline workflow processes and reduce turnaround time.
  • Maintained cleanliness of work area, adhering to safety protocols and best practices.
  • Trained new employees on equipment operation and workplace safety procedures effectively.
  • Supported troubleshooting efforts for machinery malfunctions, ensuring minimal downtime.

Crew Member

McDonald's
2010 - 2013
  • Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
  • Collaborated with team members to optimize workflow during peak hours, enhancing speed of service.
  • Maintained cleanliness and sanitation of work areas, adhering to health and safety regulations.
  • Assisted in training new crew members on operational procedures and customer interaction techniques.
  • Adapted quickly to changing priorities and tasks, supporting overall team effectiveness in service delivery.
  • Monitored inventory levels, assisting in restocking supplies to meet operational demands efficiently.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Shocker, Cashier

K-Mart Store
2008 - 2010
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure smooth operations.
  • Handled cash and credit transactions while ensuring compliance with company policies.
  • Collaborated with team members to optimize workflow during peak hours.
  • Trained new cashiers on operational procedures and customer service standards.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Dishwasher

South Port Square
2006 - 2010
  • Operated dishwashing equipment to ensure cleanliness and sanitation of all dishes and utensils.
  • Maintained organized workstations, optimizing efficiency during peak service hours.
  • Assisted kitchen staff by promptly cleaning and returning dishes for food preparation.
  • Monitored water temperature and chemical levels to adhere to safety standards.
  • Conducted routine maintenance checks on dishwashing machinery, reducing downtime.
  • Trained new hires on proper dishwashing techniques and safety protocols.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Education

High School Diploma - HSD

Charlotte High
Punta Gorda, FL
2010

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Mechanical Knowledge
  • Preventive Maintenance
  • Equipment maintenance
  • Customer interaction
  • System troubleshooting
  • Heavy lifting
  • Repair services
  • Routine Inspections
  • Equipment Repair
  • Team Training
  • Safety Equipment
  • Electrical repair
  • Customer rapport
  • System diagnostics
  • System installation
  • Complex Repairs
  • System Tests
  • HVAC systems
  • Software configuration
  • Drywalling
  • Mechanical tools
  • Problem-solving
  • Equipment operation
  • Diagnostic testing

Timeline

AC Technician

Tommy
11.2021 - 11.2022

High School Diploma - HSD

Charlotte High

Technician

Superior Heating & Cooling Management
2021 - 2025

Overnight Stocker

Walmart
2020 - 2021

Installer, Tech

Grace AC
2014 - 2020

Landscaper

Rob's Lawns
2014 - 2015

Stocker, Cashier

7-eleven
2013 - 2014

Glass Technician

PGT Industries
2012 - 2015

Crew Member

McDonald's
2010 - 2013

Shocker, Cashier

K-Mart Store
2008 - 2010

Dishwasher

South Port Square
2006 - 2010

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