Mark Morrissey
Newberg,OR
Summary
Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Mask Designer
Coast To Coast Layout Design
12.2013 - 08.2023
- Collaborated with senior management to develop, review and finalize design concepts.
- Managed multiple design projects simultaneously, ensuring timely delivery.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Analyzed feedback from customers and staff to refine design concepts.
- Utilized various software programs, creating models of design concepts.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Prepared detailed reports on design progress and performance.
- Reviewed project requirements to plan workflows and evaluate client time constraints.
- Identified design requirements for each project.
- Guaranteed designs adhere to company standards and guidelines.
- Coordinated with other departments to comply with industry regulations.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Technician
Stream
06.2011 - 12.2013
- Maintained up-to-date knowledge of product and service changes.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
- Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased first-call resolution rates by thoroughly understanding company policies, procedures, and products/services offered.
- Acted as a liaison between customers and other departments within the organization to ensure effective resolution of complex issues.
- Enhanced client satisfaction by offering alternative solutions when unable to resolve their issue immediately.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Conducted training sessions for new hires, imparting valuable knowledge about company products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer experience with personalized assistance and product recommendations.
- Collaborated with team members to improve internal processes, resulting in faster response times for customer inquiries.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responded promptly to incoming requests for technical support.
- Researched product and issue resolution tactics to address customer concerns.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Translated complex technical issues into digestible language for non-technical users.
Education
High School Diploma -
Westview High School
Portland, OR06.2002
Skills
- Multitasking and Organizing
- Scope of Work Development
- Teamwork skills
- Works Well Under Pressure
- Punctual and Dependable
- Design Team Recommendations
- Work Prioritization
- Design implementation
- Vendor Relations
- Reliability and Adaptability
- CAD design
- Computer literate
- Research and Development
- Decision-Making
- Creative Thinking
- Superb eye for detail
- Client satisfaction
- Design development
- Customer Service
- Layout Design
- Tech-Savvy
- Microsoft Office
- Self-Directed
- Problem Resolution
- Multitasking
- Customer Relations
- Basic Math
- Analytical and Critical Thinking
- Data Entry
- Friendly, Positive Attitude
- Verbal Communication
- Task Prioritization
- Organization
- Good Telephone Etiquette
- Team Management
- Organization and Time Management
- Flexible Schedule
- CAD Drafting
Timeline
Mask Designer
Coast To Coast Layout Design
12.2013 - 08.2023
Customer Service Technician
Stream
06.2011 - 12.2013
High School Diploma -
Westview High School
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