Mark Motley
Manager
Orange Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
48
48
years of professional experience
Work History
Quality Control Ma
Firehouse Subs
06.2021 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted regular inspections and audits to identify non-conformities and implement corrective actions.
- Developed and maintained quality control documentation, ensuring adherence to industry regulations.
- Collaborated with cross-functional teams to streamline processes and improve overall quality metrics.
- Monitored supplier performance, establishing criteria for quality assessments and ongoing evaluations.
- Managed approximately 25 incoming calls and emails per day from franchisees.
General
Firehouse Subs
06.2010 - 06.2021
- Improved financial reporting accuracy by reviewing and reconciling general ledger entries.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Supported inclusion of students with disabilities in general education classrooms and environments.
- Managed general ledger and coordinated internal and external financial reporting.
- Oversaw daily restaurant operations, ensuring adherence to health and safety regulations.
- Developed and implemented training programs for staff, enhancing service quality and efficiency.
- Managed inventory levels, reducing waste through effective stock control measures.
- Led team meetings to foster communication, improving collaboration among front-of-house and back-of-house staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Sales Associate
Hanania Automotive Group
06.2007 - 05.2010
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of vehicle inventory to provide accurate information to clients.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Managed point-of-sale transactions efficiently, ensuring quick and secure payment processing.
- Resolved customer inquiries promptly, contributing to positive store reputation and retention.
- Conducted follow-up communications with customers to foster loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
Cafe Manager
Keith Pierson Toyota
06.2006 - 04.2007
- Oversaw daily operations, ensuring quality service and customer satisfaction.
- Trained and mentored staff on best practices and efficient workflows.
- Developed and implemented inventory management strategies to minimize waste.
- Analyzed sales trends to optimize menu offerings and pricing strategies.
- Established strong vendor relationships to enhance product quality and cost efficiency.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Sales Associate
Keith Pierson Toyota
03.2002 - 04.2006
- Supported promotional events by engaging potential customers and showcasing products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered exceptional customer service, enhancing client satisfaction and fostering loyalty.
- Managed inventory levels, ensuring product availability and optimizing stock turnover.
- Collaborated with management to develop promotional campaigns that boosted foot traffic and online engagement.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Restaurant Manager
Hooters Inc.
03.2000 - 02.2002
- Directed daily operations, ensuring compliance with health and safety regulations.
- Implemented training programs, enhancing staff performance and service quality.
- Streamlined inventory management processes, reducing waste and lowering costs.
- Analyzed customer feedback, driving menu adjustments to improve guest satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Established operational procedures that improved efficiency and consistency in service delivery.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Chief Mess Specialist
US Navy
07.1976 - 01.2000
- Managed meal planning and preparation, ensuring nutritional standards and dietary restrictions were met.
- Supervised kitchen staff, fostering teamwork and enhancing operational efficiency through effective training.
- Developed menus in collaboration with culinary teams, incorporating feedback to improve dining experiences.
- Implemented food safety protocols, maintaining compliance with health regulations and enhancing sanitation practices.
- Optimized inventory management systems, reducing waste and improving resource allocation for supplies.
- Coordinated logistical operations for food services during training exercises and deployments to support mission readiness.
- Led initiatives to streamline kitchen workflows, resulting in improved service delivery times and customer satisfaction.
- Mentored junior personnel on culinary techniques and best practices, promoting professional development within the team.
- Enhanced dining experiences by preparing and serving well-crafted meals for military personnel.
- Contributed to cost-saving initiatives by identifying areas for improvement in overall kitchen operations and making necessary adjustments accordingly.
- Upheld strict compliance with all relevant health codes and regulations pertaining to food service operations within the military setting.
- Managed daily food production schedules, prioritizing tasks based on menu requirements and staff availability.
- Conducted routine inspections of kitchen equipment, ensuring functionality and optimal performance levels at all times.
- Improved food service efficiency by implementing inventory control measures and reducing waste.
- Assisted in planning special events, including holiday celebrations and formal functions for distinguished guests.
- Trained new Mess Specialists in proper food preparation techniques, equipment usage, and safety protocols.
- Demonstrated versatility and adaptability by adjusting meal preparations based on available resources and changing circumstances, such as sudden changes in personnel numbers or dietary restrictions.
- Direct management of up to 80 personnel, responsible for the preparation and service of meals for up to 2000 people and for extended length of times while submerged on Submarines.
Education
Associate of Science - General Studies
University of Maryland
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
- Organization and time management
Accomplishments
- Exceeded monthly quota 25 times.
- Brought in numerous new customers.
- Awarded “Manager the Year” in 2011 for Firehouse Subs
- Awarded "Executive Chef designation" in 1998
- Won the Captain Edward F. Ney Memorial award in 1998 while stationed at Naval Hospital Jacksonville.
Timeline
Quality Control Ma
Firehouse Subs
06.2021 - 04.2024
General
Firehouse Subs
06.2010 - 06.2021
Sales Associate
Hanania Automotive Group
06.2007 - 05.2010
Cafe Manager
Keith Pierson Toyota
06.2006 - 04.2007
Sales Associate
Keith Pierson Toyota
03.2002 - 04.2006
Restaurant Manager
Hooters Inc.
03.2000 - 02.2002
Chief Mess Specialist
US Navy
07.1976 - 01.2000
Associate of Science - General Studies
University of Maryland
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