Microsoft Excel,Word,Powerpoint
Mark MOUNIR
Deputy Program Director
Nairobi
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply [Number] years of experience to new professional challenges with growth-oriented organization. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Deputy Program Director
Coptic Hospital Implementing partner
NAIROBI
09.2022 - Current
- Developed HIV Treatment and Prevention program from ground up, laying out framework and defining roles.
- Improved success of program by making proactive adjustments to operations.
- Developed and organized routine and special programming
- Maintained and updated project related documents.
- Develope proposals and operational workplans .
- Oversew staff schedules and assignments to handle programming demands on time and within budget.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Improve program achievement plans based on changing events, donor's feedback and directives from station owners.
- Develop new program and feature ideas for station.
- Develop, review and recommend policies and SOPs for evaluating programs/Quality accurance.
- Interview and hire talented staff members with necessary expertise to increase skillset within department staff.
- Monitored programming schedules Vs achievements.
- Determined broadcast requirements to plan event coverage and regular programming.
- Facilitated programming by coordinating resources and deliverables between departments.
- Improved revenues [Number]% by implementing successful [Type] marketing campaigns that penetrated new markets.
- Prepared tape for broadcasting by completing final editing.
- Resolved client issues quickly, increasing customer retention rate [Number]%.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Set and oversaw yearly $[Amount] budget to cover [Number] hours of new station programming.
- Oversaw team of [Number] personnel focused on [Area], [Area] and [Area].
- Provided ongoing direction and leadership for program operations.
- Identified costs involved for [Type] and [Type] tasks to keep in line with departmental budget.
- Identified risks and developed mitigation plans.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
Project Manager
Coptic Hospital
NAIROBI, KE
Sep.2022 - Current
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Led project teams through design, construction and launch process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drove team success through shared vision and recognition of quality performance.
- Provided detailed product orders based on project drawings and technical specifications.
- Planned, designed and scheduled phases for large projects.
- Modified and directed project plans to meet organizational needs.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Made decisions independently and collaboratively on [Type]-related challenges.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Program Coordinator
Coptic Hope Center
syaya
12.2021 - 08.2022
- Gathered and organized printed materials required for program participation.
- Organized and managed program development from conception through successful execution.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Assisted with community resources for healthcare and mental health.
- Entered data in [Type] system and handled database maintenance.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Provided ongoing direction and leadership for program operations.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
- Designed program implementation and maintenance plan.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Managed web content updates and ongoing site maintenance to provide students with easy information access.
- Set and oversaw yearly $[Amount] budget to cover [Number] hours of new station programming.
- Handled shipping logistics for large mailings to recipients.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Prepared monthly reports on sales trends for upper management.
- Tracked department course registrations and class lists via [Type] software.
- Led onboarding activities for [Number] student employees to equip staff in daily responsibilities.
- Supervised [Number] of professional and administrative personnel.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Clinical Pharmacist
Coptic Hospital
NAIROBI
02.2019 - 11.2021
- Trained pharmacy residents and interns on clinical care and medication dispensing.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Managed and mentored staff of [Number] new employees and delivered focused [Type] training.
- Implemented security protocols to protect patient data.
- Advised physicians on how to properly dose medications.
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Supervised dispensation of Schedule II and III drugs.
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Analyzed trends in medication use and made recommendations for policy updates.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Translated pharmacy communications for [Language]-speaking customers in culturally diverse sales area.
- Properly filled and dispensed average of [Number] prescriptions per day.
- Counseled patients regarding proper intake of medications.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Educated patients on proper medication use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Adhered to pharmacy laws and code of ethics.
- Implemented new [Type] and [Type] guidelines that minimized administrative errors from [Number]% to [Number]%.
- Performed technical processes required to dispense medications to patients.
- Reconstituted oral liquids.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Managed drug and supply inventories.
- Closely monitored department performance metrics.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Supervised and coached team of pharmacy technicians and trainees.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by [Number]%.
Quality Control Analyst
Marcyrl Pharmacuticals
CAIRO
12.2017 - 01.2019
- Conducted data review and followed standard practices to find solutions.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Planned and implemented performance improvement and quality assurance programs.
- Created and maintained several databases to track statistical data.
- Minimized down time [Number]% by reducing production rework and recalls.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Inspected [Product or Service] and compared against standards to meet regulatory requirements.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Updated inspection journals and daily summary logs with quality-related data.
- Implemented test scripts and recorded results.
- Participated in departmental meetings to establish short- and long-term strategy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Defined and implemented quality initiatives to reduce risk.
- Analyzed quality and performance data to support operational decision-making.
- Administered [Number] internal quality audits and assessed results to inform corrective action measures.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Addressed non-conformance issues, pausing production to correct errors.
- Consulted manuals and process documents to investigate malfunctions.
- Edited, proofed and critiqued internal documents to improve clarity.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Community Pharmacist
El Wafaa Pharmacy
cAIRO
07.2016 - 11.2017
- Administered wide range of immunization and contraception options in alignment with individual needs.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Closely monitored department performance metrics.
- Supervised and coached team of pharmacy technicians and trainees.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Educated patients on proper medication use.
- Managed drug and supply inventories.
- Adhered to pharmacy laws and code of ethics.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Performed technical processes required to dispense medications to patients.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Reconstituted oral liquids.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Properly filled and dispensed average of [Number] prescriptions per day.
- Translated pharmacy communications for [Language]-speaking customers in culturally diverse sales area.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by [Number]%.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Implemented new [Type] and [Type] guidelines that minimized administrative errors from [Number]% to [Number]%.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Counseled patients regarding proper intake of medications.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Bachelor of Pharmacy - Clinical Pharmacy
Helwan University
Cairo,Egypt 09.2011 - 06.2016
Skills
Strategic leadership
Software
Timeline
Deputy Program Director
Coptic Hospital Implementing partner
09.2022 - Current
Project Manager
Coptic Hospital
Sep.2022 - Current
Program Coordinator
Coptic Hope Center
12.2021 - 08.2022
Clinical Pharmacist
Coptic Hospital
02.2019 - 11.2021
Quality Control Analyst
Marcyrl Pharmacuticals
12.2017 - 01.2019
Community Pharmacist
El Wafaa Pharmacy
07.2016 - 11.2017
Bachelor of Pharmacy - Clinical Pharmacy
Helwan University
09.2011 - 06.2016
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