MARK MUNOZ
Rosemount,MN
Summary
District Sales Manager with 10+ years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions and increase market share. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Goal-oriented manager with distinguished experience in sales/marketing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
District Sales Manager
Cadillac
01.2022 - Current
- Act as a main liaison between General Motors and assigned dealerships
- Facilitating, coaching and consulting with dealers to ensure monthly/yearly new car sales and Certified Pre-Owned objectives are met as well as well as accomplishing other dealership goals
- Track dealership Customer Satisfaction Index (CSI) metrics to identify and address deficiencies
- Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM
- Build and maintain friendly, warm, high trust relationships and networks of business contacts while acting with integrity and a respect for others and an ability to demonstrate teamwork.
- Assist dealers in business and inventory management, including vehicle ordering and inventory balancing
- Attend all local marketing group meetings and present market data and incentive updates during meetings
- Work with dealers to improve profitability through marketing, merchandising, and operations consulting
- Analyze dealer sales, local market, and competition to identify specific brand opportunities by using good judgment and generating and evaluating alternatives; developing and implementing effective solutions
- Coach dealer on customer retention, satisfaction and dealership loyalty
- Travel to all dealerships in the assigned territory on a regular basis to conduct efficient, productive meetings that result in action plans to improve their results
- Track dealership Customer Satisfaction Index (CSI) metrics to identify and address deficiencies
DODGE/RAM BRAND MANAGER
Stellantis
09.2021 - Current
- FCA I managed current and future vehicles in defining and optimizing: marketing strategies, market share analysis, sales, profitability, incentives and communications to dealers.
- I was the lead manager for the RAM and Dodge brands and was accountable for delivering monthly retail sales and share objectives, while focusing on the regional development of brand and product awareness.
- I was able to demonstrate the ability to use data to clearly identify market trends, and make concise recommendations to Business Center Senior Leadership in delivering defined results.
- I was required to have creative thinking, flexibility with daily time.
Metro Area Sales Manager
FCA
10.2019 - 09.2021
- Served as a liaison for 14 dealers. I was responsible for maximizing retail sales, vehicle production, performance, revenue and achieving established targets in the Dallas Metro District, composed of 14 higher volume dealers in a major market.
- Main achievements were consistently being in the top 3-5 districts month in and month out for all categories; sales, forecasts, share, dealer relations, allocation and overall district performance.
- I was able to help facilitate 2 buy/sells and help bring 3 new dealers into the Dallas Metro Area.
Area Sales Manager
Fca Us LLC
10.2018 - 10.2019
- Served as a liaison for 14 dealers.
- I was responsible for maximizing retail sales, vehicle production, performance, revenue and achieving established targets in the Wyoming District, composed of 14 volume dealers in a secondary market.
- Main achievements were consistently being in the top 3-5 districts month in and month out for all categories; sales, forecasts, share, dealer relations, allocation and overall district performance.
- I was able to maintain a consistent 30% market share for the entire state of WY that had never been done before.
Brand Manager
Fca Us LLC
09.2017 - 10.2018
- I managed current and future vehicles in defining and optimizing: marketing strategies, market share analysis, sales, profitability, incentives and communications to dealers.
- I was the lead manager for the RAM and Dodge brands and was accountable for delivering monthly retail sales and share objectives, while focusing on the regional development of brand and product awareness.
- I was able to demonstrate the ability to use data to clearly identify market trends, and make concise recommendations to Business Center Senior Leadership in delivering defined results.
- I was required to have creative thinking, flexibility with daily time management, strong analytical abilities/presentation/communication skills and confidence with proposing results-driven initiatives to a variety of audiences.
Area Sales Manager
Fca Us LLC
01.2016 - 06.2017
- Served as a liaison for 13 dealers.
- I was responsible for maximizing retail sales, vehicle production, performance, revenue and achieving established targets in the Wyoming District, composed of 13 volume dealers in a secondary market.
- Main achievements were consistently being in the top 2 districts month in and month out for all categories; sales, forecasts, share, dealer relations, allocation and overall district performance.
- I was able to maintain a consistent market share and grew share YOY with gains that outpaced the industry at the time.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Area Sales Manager
Fca Us LLC
11.2015 - 01.2016
- Served as a liaison for 25 dealers.
- I was responsible for maximizing retail sales, vehicle production, performance, revenue and achieving established targets in the Wyoming District, composed of 25 volume dealers in a rural market.
- I was able to maintain a consistent market share and grew share YOY with gains that outpaced the industry at the time.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
Account Executive
Service Source
01.2014 - 10.2015
- Responsible for maintaining and working 300+ accounts. Managing a territory of a counts and renewing software subscriptions.
- Keeping track of all accounts and reporting daily and weekly of new opportunity and revenue produced. My top accomplishments were:
- Top sales rep with volume deals, exceeded first quota with a mark of 128%.
- Top sales rep in driving margins higher
- Head rep in volume deals.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
Education
Bachelor of Science - Business Administration/Marketing
Colorado Christian University
Lakewood, CO05.2013
High School Diploma -
Belleview Christian University
Westminster, CO05.2009
Skills
- Detail-Oriented
- Demand Generation
- Strategic Planning and Alignment
- Campaign Performance Tracking
- Budget Forecasting
- Product Development Budgeting
- Market Research Analysis
- Marketing Strategy Development
Timeline
District Sales Manager
Cadillac
01.2022 - Current
DODGE/RAM BRAND MANAGER
Stellantis
09.2021 - Current
Metro Area Sales Manager
FCA
10.2019 - 09.2021
Area Sales Manager
Fca Us LLC
10.2018 - 10.2019
Brand Manager
Fca Us LLC
09.2017 - 10.2018
Area Sales Manager
Fca Us LLC
01.2016 - 06.2017
Area Sales Manager
Fca Us LLC
11.2015 - 01.2016
Account Executive
Service Source
01.2014 - 10.2015
Bachelor of Science - Business Administration/Marketing
Colorado Christian University
High School Diploma -
Belleview Christian University
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