Mark Munoz
Austin,TX
Summary
Dedicated leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Dedicated customer service individual skilled at building relationships with customer, employees and senior leadership.
Overview
9
9
years of professional experience
Work History
Department Manager
Lowes Home Improvment
04.2023 - Current
- Daily operator within a multi million revenue department. Consistently lead a team to boost sales and department standards
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies
- Reduced operational costs through effective budget management and resource allocation
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals
- Established clear performance expectations for staff members which led to increased accountability
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall salesfloor set-up
Assistant Store Manager
Bath & Body Works
01.2022 - 05.2023
- Boosted sales performance with targeted marketing strategies and in-store promotionsIn absence of Store Manager, step into role of Store Manager; Supporting sales plan through effective execution of store and operational tasks (Onboarding, Payroll, etc)
- Provide individual as well as team performance feedback and recommendations. Reinforce selling expectations, performance results and accountability with all Leadership (SLT) / Associates
- Fulfill all Brand & Visual Standards. Executing marketing to floorset changes. Breaking down table sets, plan & prepare new theme floor plans to executions; leading floorset
- Building Selling Culture which allows for Customers to shop in store receiving exceptional Customer Service and Genuine Connections
- Increased employee retention, training staff in effective customer service techniques and product knowledge
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
Store Supervisor
Bath & Body Works
03.2022 - 01.2023
- In absence of Assistant Store Manager, step into role of ASM; Supporting sales plan through effective execution of store and operational tasks (Onboarding, Payroll, etc)
- Provide individual to team performance feedback and recommendations. Reinforce selling expectations, performance results and accountability with all Leadership (SLT) / Associates
- Fulfill all Brand & Visual Standards. Executing marketing to floorset changes. Breaking down table sets, plan & prepare new theme floor plans to executions; leading floorset
- Building Selling Culture which allows for Customers to shop in store receiving exceptional Customer Service and Genuine Connections
- Boosted sales performance with targeted marketing strategies and in-store promotions
Central Checkout Manager
H-E-B
04.2021 - 04.2022
- Assists overall Central Checkout Department operations; serves in manager capacity during Store Director (SD) / Assistant Store Director (ASD) absence
- Create / Retain Team environment where Partners are trained and developed to ensure Customers receive A+ Hospitality consistently
- Manage large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Develop School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees
- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control)
- Enhanced checkout efficiency by streamlining processes and implementing new technologies
- Reduced customer wait times by optimizing staff schedules and improving workflow management
- Increased employee satisfaction with regular performance reviews, feedback sessions, and professional development opportunities
- Collaborated with other department managers to improve overall store operations and customer experience
Store Sales Associate
Bath & Body Works
01.2022 - 03.2022
- Be the face of Bath & Body Works & understand customers needs and helping them find the best products for themselves or gifts for others
- Deliver exceptional in-store shopping experience by building Genuine Connections with all Customers
- Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement with Bath & Body Works
- Assist with floorset execution, window changes, visual presentation and marketing placement as needed; maintaining clean organized store for Customers
Store Seasonal Sale Associate
Bath & Body Works
11.2021 - 01.2022
- Be the face of Bath & Body Works & understand customers needs and helping them find the best products for themselves or gifts for others
- Deliver exceptional in-store shopping experience by building Genuine Connections with all Customers
- Build a highly satisfied and loyal customer environment through engagement, uncovering needs, making product recommendations and capturing customer information to support continued engagement within Bath & Body Works network
- Assist with floorset execution, window changes, visual presentation and marketing placement as needed; maintaining clean organized store for Customers
Central Checkout Admin Lead
H-E-B
11.2019 - 04.2021
- Assists overall Central Checkout Department operations; serves in manager capacity during Service Manager absence
- Create / Retain Team environment where Partners are trained and developed to ensure Customers receive A+ Hospitality consistently
- Manages large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Develop School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees
- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control)
- Promotes Corporate and Store events through powerful planning, merchandising, and leadership
Central Checkout Lead (FT)
H-E-B
07.2017 - 11.2019
- Assists overall Central Checkout Department operations; serves in manager capacity during Service Manager absence
- Create / Retain Team environment where Partners are trained and developed to ensure Customers receive A+ Hospitality consistently
- Manage large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Develop School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees
- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control)
- Promotes Corporate and Store events through powerful planning, merchandising, and taking advantage of traffic
Food & Beverage / Resort Intern
Walt Disney World Resort
05.2018 - 10.2019
- Main location: All Star Sports Resort / Electric Umbrella (Epcot) / ESPN Wide World Of Sports Complex. Working various locations all over Walt Disney Property; working in all Parks and resorts
- Prepared various meals for Guest according to administrative policies, health code regulations and food service standards
- Communicating with Guest to discuss menu items, ingredients and allergens. Properly converse with direct peers to ensure safety measures are being implemented
- Train and develop newly incoming Cast Members while welcoming Guest from all over through Walt Disney Property
- Operating POS and cash handling operations, audit cash tills & complete daily cash deposits
- Managed inventory control procedures to ensure accurate counts and minimize product shrinkage
- Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry
- Cultivated a positive work environment by consistently demonstrating enthusiasm, initiative, and a strong work ethic throughout the internship experience
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates
Central Checkout Lead (PT)
H-E-B
08.2016 - 07.2017
- Assists overall Central Checkout Department operations; serves in manager capacity during Service Manager absence
- Create and Retain team environment where partners are trained and developed to ensure customers receive A+ Hospitality consistently
- Manages large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Develop School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees
- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control)
- Promotes Corporate and Store events through powerful planning and merchandising
Central Checkout Cashier
H-E-B
07.2015 - 08.2016
- Ensuring Central Checkout operations are being fulfilled from packaging Customers groceries, assisting in transporting groceries from store to Customers transportation, gathering baskets for shopping experience all while maintaining safe & clean environment. Handled customer complaints, concerns and escalated to direct supervisor for quick resolution
- Operation of Cash Register POS System, process all cash or electronic payment methods, Check ID's for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers Operate Self Checkout Systems and troubleshoot technology errors
Customer Service Assistant
H-E-B
05.2015 - 07.2015
- Ensuring Central Checkout operations are being fulfilled from packaging Customers groceries, assisting in transporting groceries from store to Customers transportation, gathering baskets for shopping experience all while maintaining safe & clean environment. (Sanitation)
Education
Bachelor of Arts - Hospitality Management
Purdue Global University
West Lafayette, IN08.2027
High School Diploma -
Robert G. Cole Highschool
San Antonio05.2017
Skills
- Retail & Project Management
- Front Office Management
- Guest Relations
- Team Leadership
- Interpersonal Skills
- Customer Service Management
- Staff Training and Development
- Payroll & Scheduling
- POS Operations
- Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Lowes Home Improvment
04.2023 - Current
Store Supervisor
Bath & Body Works
03.2022 - 01.2023
Assistant Store Manager
Bath & Body Works
01.2022 - 05.2023
Store Sales Associate
Bath & Body Works
01.2022 - 03.2022
Store Seasonal Sale Associate
Bath & Body Works
11.2021 - 01.2022
Central Checkout Manager
H-E-B
04.2021 - 04.2022
Central Checkout Admin Lead
H-E-B
11.2019 - 04.2021
Food & Beverage / Resort Intern
Walt Disney World Resort
05.2018 - 10.2019
Central Checkout Lead (FT)
H-E-B
07.2017 - 11.2019
Central Checkout Lead (PT)
H-E-B
08.2016 - 07.2017
Central Checkout Cashier
H-E-B
07.2015 - 08.2016
Customer Service Assistant
H-E-B
05.2015 - 07.2015
Bachelor of Arts - Hospitality Management
Purdue Global University
High School Diploma -
Robert G. Cole Highschool