Mark Murrell
Woodbrook,Trinidad and Tobago
Summary
Professional with solid background in casino operations, skilled in overseeing cash handling and financial transactions. Ensures compliance with gaming regulations while maintaining high standards of security and accuracy. Demonstrates strong team collaboration and adaptability, consistently driving operational efficiency and results. Proficient in conflict resolution, staff training, and customer service, fostering reliable and productive work environment.
Overview
33
33
years of professional experience
Work History
Cash Desk Manager
Royal Caribbean Group
10.2006 - 01.2025
- Responsible for handling financial transactions including exchanging and/or converting cash for casino tokens, tickets, performing credit checks, and cashing checks for patrons
- Performed reconciliation and summaries of transactions to balance the books
- Monitoring compliance with gaming and Anti-money laundering legislation
- Supervised a team of 3 -5 cashiers ensuring proper staffing and customer satisfaction, and accurate accounting of transactions
- Improved staff performance through continuous monitoring and training updates
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Completed 3-5 performance reviews each quarter offering praise and recommendations for improvement
Casino Cage Cashier
Royal Caribbean Group
05.2002 - 10.2006
- Safeguarded assets and enforced security measures by maintaining locked drawers, properly storing fill bags, and utilizing jet sorts to avoid variances
- Contributed to regulatory compliance through proper monitoring of cash-in and cash-out transactions
- Resolved guest complaints or issues, using resourceful problem-solving, sound critical thinking, and knowledge of company policies
- Assisted guests with currency exchanges and cash-outs, including coins, tokens, jackpot tickets, and chips
Banking Customer Service Supervisor
Scotia Bank Trinidad and Tobago
02.2000 - 02.2002
- Maintained customer satisfaction by handling complex escalated customer concerns
- Maintained high-quality service delivery through effective resource allocation and workflow coordination
- Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery
- Managed daily workloads by organizing effective schedules and delegating tasks
- Kept all paperwork current and compliant with internal standards and legal requirements
Banking Officer
Scotia Bank Trinidad and Tobago
04.1998 - 02.2000
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Coordinated daily cash reconciliation in high-volume location
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Promoted products or services to each customer to consistently achieve sales targets
Banking Cashier
Scotia Bank Trinidad and Tobago
01.1992 - 04.1998
- Coordinated daily cash reconciliation in high-volume locations
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Identified sales opportunities and referred customers to branch partners in financial services
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Education
Trinity College - Biology, Chemistry, Art
Trinity College
Moka, Maraval06.1990
St Anthony’s College - Biology, Chemistry, Mathematics, English, Physics, Art
St Anthony’s College
06.1988
Skills
- Cash Handling Expertise
- Managerial Experience
- Customer Service
- Banking procedures
- Staff training and development
Awardsandacknowledgements
- Assisted in the establishing of new Safety Quality Management Manual updates for the Casino Operations of Royal Caribbean Group.
- Completed a variety of course work e.g Anti-money Laundering Policy Training, Accelerating Leadership courses.
- Proficiency of the driving of small seaborne crafts.
- Avid artist.
Languages
English
Full Professional
Timeline
Cash Desk Manager
Royal Caribbean Group
10.2006 - 01.2025
Casino Cage Cashier
Royal Caribbean Group
05.2002 - 10.2006
Banking Customer Service Supervisor
Scotia Bank Trinidad and Tobago
02.2000 - 02.2002
Banking Officer
Scotia Bank Trinidad and Tobago
04.1998 - 02.2000
Banking Cashier
Scotia Bank Trinidad and Tobago
01.1992 - 04.1998
St Anthony’s College - Biology, Chemistry, Mathematics, English, Physics, Art
St Anthony’s College
Trinity College - Biology, Chemistry, Art
Trinity College
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