Mark Myers

Certified Professional Coach Operator

Community Transit

05.2015 - Current

Delivered excellent customer service consistently by engaging passengers in friendly conversation while maintaining professionalism at all times.
Utilized advanced navigation systems effectively for optimal route planning in various traffic conditions.
Collaborated with fellow operators to share best practices for enhanced customer service and operational efficiency.
Strengthened relationships between drivers, dispatchers, management staff through open communication channels that fostered teamwork and enhanced operational efficiency.
Supported new hires in learning the ropes of the profession, serving as a mentor and resource for questions or concerns.
Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
Ensured passenger safety through strict adherence to driving regulations and company policies.
Contributed positively to the company''s reputation by representing its values of safety, reliability, and professionalism daily.
Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Received excellent customer reviews for friendly, punctual transport services.
Assisted passengers with inquiries and requests during trips.
Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
Enhanced customer satisfaction by providing timely and efficient transportation services.