Mark Myron
Tarpon Springs,FL
Summary
Self-motivated professional successful in sales and seizing viable opportunities for expansion and innovation in business. Background in increasing sales and profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
33
33
years of professional experience
Work History
Owner
Pet First Veterinary Hospital
10.2017 - 10.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Introduced new methods, practices, and systems to reduce wait times.
- Devised processes to boost long-term business success and increase profit levels.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Determined retail prices and negotiated with all vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships by providing top tier value, strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
Animal Health Care Clinic
02.2012 - 02.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Sought out and secured a large commercial building to procure to allow space for expansion as well as real estate investment.
- Increased efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Added products and services to meet customer demand and increase profitability.
- Changed Hospital attitude to a customer centric focus, ensuring no customer left the building unhappy without speaking with me first.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce customer wait times.
- Trained new employees on proper protocols and customer service standards.
- Oversaw employee schedules for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Established retail prices and negotiated with all vendors to decrease expenses, provide better terms and introduce VPA's to increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Inside Sales Account Executive
America II Electronice
11.1999 - 02.2012
- Was a top performer in a highly competitive industry for 10+ years, making the President's Club the last 8 years of employment and the Million Dollar Club since it's inception in 2008. Every year was in the top 3% of all salespeople, one year #1.
- Monitored portfolio growth and identified key accounts to upsell.
- Provided cost-effective solutions to meet targeted account needs.
- Prospected and secured new business through telesales and relationship building.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Utilized data and analytics to identify target markets and understand customer needs.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
Small Business Owner
Threadz
09.1996 - 10.1999
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Director of Corporate Sales and Promotions
The Tampa Bay Lightning
04.1994 - 08.1996
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Facilitated business by implementing practical networking techniques.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
Bank Consultant
Profit Technologies Corporation
09.1988 - 04.1994
- Through complex analysis prepared and presented to s to increase income and reduce expenses.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with executive management and department heads,in order to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of clients.
- Supported clients with business analysis, documentation, and data modeling.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Onboarded and managed new client accounts to boost retention rates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Implemented accepted recommendations, developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential benefits of recommendations.
Education
Bachelor of Science - Economics
University of Pittsburgh
Pittsburgh, PA04.1988
Skills
- Business Development
- Sales Leadership
- Key Account Management
- Strategic Initiatives
- Sales Strategies
- Needs Assessments
- Business Acumen
- Cross-Selling Opportunities
- Customer Relationships
- Lead Prospecting
- Business Operations Understanding
- Contract Negotiation
- New Business Opportunities
- Customer Presentations
- Pipeline Development
- Account Management
- Client Support
- Written and Verbal Communication
- Products Knowledge
- Sales Lifecycle Management
PSIA Certified snow ski instructor, voracious reader, fitness enthusiast, boater and fisherman.er
My goal has been to teach skiing as the sport has lived deeply within my soul. I have always wanted to provide new skiers with the opportunity to experience this passion, and when I sold my hospital the timing was perfect. I got certified in 2021 and have been teaching ever since, although I am having rotator cuff surgery soon and will not be able to participate until later this year, if at all. I love to read, mostly business articles and nonfiction, and I have a boat which I love dearly and spend ample time visiting the barrier islands and offshore fishing.
Timeline
Owner
Pet First Veterinary Hospital
10.2017 - 10.2021
General Manager
Animal Health Care Clinic
02.2012 - 02.2015
Inside Sales Account Executive
America II Electronice
11.1999 - 02.2012
Small Business Owner
Threadz
09.1996 - 10.1999
Director of Corporate Sales and Promotions
The Tampa Bay Lightning
04.1994 - 08.1996
Bank Consultant
Profit Technologies Corporation
09.1988 - 04.1994
Bachelor of Science - Economics
University of Pittsburgh
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