Mark Nagle
Orlando,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leadership position. Ready to help team achieve company goals. Self-motivated Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
8
years of professional experience
Work History
Coordinator
Walt Disney World Resort
07.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Team Captain
Universal Studios
08.2016 - 11.2017
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
- Delivered high-quality results on assigned projects by closely monitoring progress and addressing any issues promptly.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
Education
High School Diploma -
Cornerstone Charter Academy High School
Belle Isle, FL05.2015
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Presenting Ideas and Plans
- Recordkeeping
- Process Improvement
- Staff Management
- Administrative Leadership
- Staff Supervision
- Team Oversight
- Team Leadership
Timeline
Coordinator
Walt Disney World Resort
07.2018 - Current
Team Captain
Universal Studios
08.2016 - 11.2017
High School Diploma -
Cornerstone Charter Academy High School