Mark Nash
Midlothian,TX
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
13
13
years of professional experience
Work History
Signing Agent
Proof
04.2021 - Current
- Built strong relationships with local businesses, expanding clientele through effective networking and marketing efforts.
- Provided electronic remote notary services to accommodate a diverse range of client needs and locations.
- Achieved consistent success in managing multiple signing appointments daily, prioritizing tasks and optimizing time-management strategies.
- Provided guidance to customers to facilitate completion of notarial documents.
Commerial Mortgage Broker
Peak Capital Funding
11.2018 - 04.2021
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Exceeded sales targets by cultivating strong relationships with real estate professionals, generating a steady stream of referral business.
Inside Property Desk Adjuster
STATE FARM
08.2015 - 03.2018
- Company Overview: Various Contracts
- Directly handled moderate to complex wind, hail, and accidental direct physical property losses with an average 125+ pending tasks and new claims
- Evaluated, negotiated, reserved, and settled claims within 25k authority level
- Maintained accurate and current claim file documentation throughout the life cycle of claim
- Engaged in specialized departments such as Special Investigation Unit and Subrogation as appropriate
- Investigated all aspects of the claim to determine coverage
- Various Contracts
Property Field Adjuster
STATE FARM
08.2015 - 03.2018
- Company Overview: Various Contracts
- Handled moderate to complex wind damage property claims during hurricane Irma
- Investigated, determined coverage of loss and adjusted all elements of assigned Property Loss claims
- Conducted inspections of loss sites, wrote appraisals for dwelling repairs and issued payment to policyholders where possible
- Explained coverage of loss, assisted policyholders with itemization of damages, emergency repairs and additional living arrangements
- Demonstrated understanding of building construction principles
- Various Contracts
Auto Claims Adjuster
STATE FARM
08.2015 - 03.2018
- Company Overview: Various Contracts
- Initiated recorded statements from policyholders, claimants, agents, witnesses, police officers, passengers and other parties as needed
- Completed investigative research to verify coverage and resolved coverage issues
- Interpreted policy and state laws in order to make accurate liability and coverage decisions
- Ensured that all damages are consistent with the report of the accident
- Evaluated claims for subrogation potential and coordinates collection
- Issued payments, issued payment correspondence and closed claims accordingly
- Reviewed supplement estimates from body shops and made necessary adjustments
- Various Contracts
Claims Representative
UNITEDHEALTH GROUP
03.2015 - 08.2015
- Performed complex and simple adjustments
- Met and exceeded Quality, Productivity and Attendance requirements
- Ensured Provider Satisfaction through maintaining accurate documentation in ORS
- Provided assistance to providers with status updates
- Responsible for any follow-up work needed for resolving and closing issues
- Identified and resolved anticipated provider issues to prevent future calls
Customer Advocate II (Remote)
BLUE CROSS AND BLUE SHIELD
10.2011 - 02.2015
- Responsible for answering inbound member and healthcare providers calls regarding claims status, pre-authorizations and health plan documents
- Document all communications and maintain up-to-date documentation on all claims in Company's proprietary claims database system according to Company standards
- Prepare and distribute accurate client status reports per the established schedule
- Present key outstanding issues and operational challenges through the intake and review process
- Prepare and distribute weekly 'Work in Process' Report to the Resolution and Appeals Department
- Contribute to development of innovative, practical solutions to solve department obstacles
- Understand provider requirements and clearly and quickly communicate issues
Education
High School Diploma -
Centennial High School
Frisco, TXThe Adjuster School
06.2015
Skills
- Excellent Communication Skills
- Strong Analytical Skills
- Committed to providing high quality service
- Results driven and goal oriented
- Strong ability to work under pressure
- Exceptional multitasker
Timeline
Signing Agent
Proof
04.2021 - Current
Commerial Mortgage Broker
Peak Capital Funding
11.2018 - 04.2021
Inside Property Desk Adjuster
STATE FARM
08.2015 - 03.2018
Property Field Adjuster
STATE FARM
08.2015 - 03.2018
Auto Claims Adjuster
STATE FARM
08.2015 - 03.2018
Claims Representative
UNITEDHEALTH GROUP
03.2015 - 08.2015
Customer Advocate II (Remote)
BLUE CROSS AND BLUE SHIELD
10.2011 - 02.2015
High School Diploma -
Centennial High School
The Adjuster School
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