Summary
Overview
Work History
Skills
Timeline
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Mark Nelson

Colorado Springs,CO

Summary

Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions.

Overview

19
19
years of professional experience

Work History

Lead Counter Sales Associate

Rampart Supplies
Colorado Springs, Colorado
01.2013 - Current
  • Assisted in training new employees on the sales process, policies, and procedures.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed payments accurately using cash registers or POS systems.
  • Resolved customer issues in a professional manner while upholding company policies.
  • Managed inventory levels effectively through proper ordering techniques.
  • Stayed current on industry trends and competitive pricing strategies.
  • Maintained a safe and secure environment within the store.
  • Responded promptly to customer inquiries regarding product availability.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Identified and analyzed complex problems to develop effective solutions.
  • Ensured store was opened and closed in a timely manner according to company policies.

Counter Salesperson

Rampart Supplies
Colorado Springs, Colorado
01.2006 - 01.2013
  • Provided advice on products, services, and promotions to customers.
  • Answered customer inquiries regarding prices, availability, and product features.
  • Performed regular inventory checks to ensure stock levels were maintained.
  • Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
  • Verified that all transactions were completed accurately before closing out each sale.
  • Assisted in training new employees on proper counter sales techniques.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.

Inventory Specialist

Rampart Supplies
Colorado Springs, Colorado
01.2005 - 01.2006
  • Monitored stock levels to ensure availability of products.
  • Conducted periodic inventories and physical counts of product supplies.
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
  • Responded promptly to requests from customers regarding product availability.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.

Skills

  • Customer Service Expertise
  • Inventory Management
  • Product Knowledge
  • Store Policies and Procedures
  • Building Customer Loyalty
  • Decision-Making
  • Attention to Detail
  • Organization
  • Honest and Dependable
  • Order Management
  • Strong Communication and Interpersonal Skills
  • Relationship Building

Timeline

Lead Counter Sales Associate

Rampart Supplies
01.2013 - Current

Counter Salesperson

Rampart Supplies
01.2006 - 01.2013

Inventory Specialist

Rampart Supplies
01.2005 - 01.2006

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Mark Nelson