Mark E. Nelson
West Richland,WA
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 8 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cook Supervisor
Sharis
Richland, WA
09.2004 - 09.2021
- Trained kitchen workers on culinary techniques.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Monitored food products, driving quality, freshness and integrity.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Assisted with interviewing, hiring and training kitchen personnel.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Line Cook
LuLus Craftbar
Richland, WA
05.2023 - 07.2024
- Adhered to sanitation policies at all times when handling food products.
- Communicated effectively with other staff members regarding orders and menu changes.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
Assistant General Manager
Shari's Cafe and Pies
Kennewick, WA
09.2004 - 03.2023
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
Cook
Dennys Restaurant
Richland, WA
09.2003 - 09.2004
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Deli Manager
Castle Catering
Richland, WA
09.2002 - 09.2003
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Met business targets with streamlined operations strategies.
Education
Some College (No Degree) - Business Administration And Management
Columbia Basin College
Pasco, WASkills
- Training and development
- CRM
- International business
- Financial leadership expertise
Certification
- Serv Safe Certification
- Food Handlers Permit
- Liquor Handlers Permit
Timeline
Line Cook
LuLus Craftbar
05.2023 - 07.2024
Cook Supervisor
Sharis
09.2004 - 09.2021
Assistant General Manager
Shari's Cafe and Pies
09.2004 - 03.2023
Cook
Dennys Restaurant
09.2003 - 09.2004
Deli Manager
Castle Catering
09.2002 - 09.2003
Some College (No Degree) - Business Administration And Management
Columbia Basin College
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