Mark Nelson

- Developed and maintained strong, long-lasting relationships with key clients.
- Served as the primary point of contact for client inquiries and concerns.
- Developed and executed strategic sales plans to achieve revenue targets.
- Collaborated with technical teams to design and implement tailored solutions.
- Addressed and resolved any issues or challenges faced by clients.
- Negotiated contracts and agreements to maximize profitability while ensuring client satisfaction.

- Demonstrated comprehensive knowledge of vehicle operations and brand features.
- Managed cross-functional teams to successfully integrate newly acquired businesses into the company portfolio.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed sales contracts, purchase documentation, registration paperwork, and dealership records.

- Sold 30 cars monthly.
- Maintained accurate records of client interactions within the CRM system for better tracking and analysis.
- Improved customer satisfaction and loyalty by building strong relationships with customer accounts.
- Generated consistent referrals and repeat business by providing exceptional follow-up and a knowledgeable, friendly experience.
- Participated in ongoing professional development activities to stay current on industry news, competitor insights, and technology advancements related to internet sales.

- Ranked #4 out of 300+ sales consultants.
- President's Club Award Winner.
- Utilized CRM tools efficiently for tracking sales activities, providing accurate forecasting, and managing client interactions.
- Initiated cross-selling opportunities within the existing client base, driving incremental revenue growth and enhancing customer satisfaction levels.
- Engaged with customers after sales to check on product integration, customer satisfaction, and additional needs.
- Exceeded quarterly sales quotas consistently by employing effective closing techniques and maintaining a strong pipeline of opportunities.

- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Reduced response time for technical inquiries through efficient communication channels and teamwork.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Managed a team of desktop support technicians, fostering a collaborative work environment.