Mark Newendyke
Windsor,CO
Summary
Mission-driven operations management leader with a proven track record of success in cultivating and sustaining relationships with institutional clients in the automotive, finance and insurance industries. Expert in building businesses, processes and sales teams. Attract and nurture talent by creating a healthy company culture to build employee and customer retention. Plan, establish, and execute high performance strategies through commitment to exceptional client service with excellence and integrity.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Director
Assurant Dealer Services
02.2025 - Current
- Helped Dealers with there processes compliance and products offered in the financial office
- Did deal audits to measure compliance as well as the deal negotiation and helped dealers gain profitability
- Trained sales managers finance managers as well as sales people and service personnel to retain more profit with more customer friendly sales process.
- Helped dealers with there reassurance on the products sold in Finance and insurance to make the dealer additional profit.
Agent Owner & Operator
ALLSTATE
01.2018 - 01.2025
- Lead, manage and develop 6 staff members to oversee the daily operations and sales of property and casualty and life insurance in addition to various other financial products.
- Directed the talent hiring, coaching and mentoring of 3 sales producers who moved on to operate agencies.
- Guided and coordinated strategic planning and performance management to retention and profitability.
- Guaranteed high standards by communicating benefits and educating customers through a solution-driven staff.
General Manager
SIMI VALLEY CHEVROLET
01.2017 - 01.2018
- Oversaw a team of 65 staff members and managed the daily operations, sales, and finance to ensure a quality customer experience during the sales of new and used vehicles. Directed and coordinated department personnel and activities and increased management effectiveness by resolving issues, developing plans, reporting and aligning resources.
- Planned dealership operations for the coming year and submitted it to the dealer for approval.
- Grew sales by focusing on target markets, increasing visibility, responding to buyer needs, and aligning brand loyalty.
- Improved company operations by creating sales goals, planning, and aligning resources.
- Managed variable and fixed ops, payroll, and supervised inventory turn creating more profit.
- Monitored expenses by creating inventory control plans, reducing excess spending, and implementing processes.
- Streamlined service department operations by implementing efficient processes, resulting in operational efficiency.
General Manager
SPRADLEY BARR FORD, SPRADLEY BARR MAZDA
01.2007 - 01.2017
- Managed 130 staff members along with the daily operations of 2 locations in sales, service parts and body shop. Led the sales, finance, and personnel while retaining and developing talent to optimize growth and profitability.
- Grew sales by focusing on target market, increasing service visibility, responding to buyer needs, and aligning brand loyalty.
- Reduced expenses by training staff, creating inventory control plans, and reducing excess spending.
- Streamlined service department operations through Lean and efficient processes, resulting in operational efficiency.
- Celebrated achievements, provided on-going feedback, and offered development opportunities to the team.
General Sales Manager / Finance Manager
LITHIA AUTOMOTIVE GROUP
01.2004 - 01.2007
- Managed 25+ sales associates and oversaw operations, processes, and financing.
- Motivated and coordinated management using various best business practices to enhance quality and service.
- Planned and developed annual goals, including time projections resulting in annual growth and increased profit.
- Collaborated with entire team to communicate goals, resolve issues, and oversee risk management.
- Selected and retained talent by hiring, training, and mentoring employees and managers.
- Achieved higher vehicle sales setting the standard of volume and gross profit for the dealership in the state of Colorado.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Finance Director / Manager
EHRLICH LINCOLN, MERCURY, AND SUBARU
- Provided new and used car financing and insurance programs to customers while adhering to high ethical standards and practices. Sustained profitability of department while controlling expenses and building customer satisfaction. Communicated and processed finance and leasing deals in compliance with federal, state, and corporate standards.
- Negotiated contracts with customers and banks, resulting in company profits and repeat business.
- Explained finance options, extended warranties, and dealer service procedures and policies.
- Provided sales training focused on finance, lease programs, and extended service programs, resulting in dealership competitive advantage and profit.
- Created and maintained finance programs with the sales and service departments, ensuring all sales transactions and customers were referred to finance department.
- 2 years
Skills
- Leadership, Mentoring & Employee Training
- Strategic Planning & Project Management
- Financial Management & Business Development
- DEI & Process Improvement & Conversion
- Dealership Operations Management & Sales
- Advertising & Marketing Plans
- Customer Service & Performance Management
- Cross-Functional Collaboration & Team Building
- Problem-solving skills
- Customer service and care
- Relationship building
- Strong communication
Certification
- Licensed in Property Casualty, 2018
- Licensed in Life Insurance, 2018
- Sales Training, Cardone University, 2006–Present
- Management Training, NCM Associates, 2012–Present
- General Manager Training, Chevrolet, 2017–Present
- Business and Product Training, Chevrolet, 2017–Present
- Sales Training, NCM Associates, 2012–Present
- Business and Product Training, Ford Motor Company, 2007–2017
- Master Certified Ford Manager, Ford Motor Company, 2007–2017
- Certified Dodge Chrysler Jeep Sales, Lithia, 2004
- Certified Subaru Sales, Ehrlich, 2003
Accomplishments
- Accomplished the 2nd largest sales increase in new volume in California as General Manager with Simi Valley Chevrolet.
- Took over a dealership that was losing over $1M a year to making well over $1M net sales and ensured the CSI index score was among the top in the region by creating a better sales and service experience with Simi Valley Chevrolet.
- Awarded as top-producer dealer in the state multiple times with Spradley Barr Ford, Spradley Barr Mazda.
- Achieved multiple times higher vehicle sales than prior months by setting the standard of volume and gross profit for the dealership in the state of Colorado with Lithia Automotive Group.
Timeline
Regional Director
Assurant Dealer Services
02.2025 - Current
Agent Owner & Operator
ALLSTATE
01.2018 - 01.2025
General Manager
SIMI VALLEY CHEVROLET
01.2017 - 01.2018
General Manager
SPRADLEY BARR FORD, SPRADLEY BARR MAZDA
01.2007 - 01.2017
General Sales Manager / Finance Manager
LITHIA AUTOMOTIVE GROUP
01.2004 - 01.2007
Finance Director / Manager
EHRLICH LINCOLN, MERCURY, AND SUBARU
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