Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Personal Information
Languages
Timeline

Mark Newman

Port Charlotte,FL

Summary

Results-driven professional with over 10 years of experience in automotive detailing, management, and heavy equipment operation. Proven track record of successfully managing teams, improving efficiency, and delivering high-quality results. Skilled in auto restoration, detailing, customer service, and heavy equipment operation. Experienced in managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions. Knowledgeable with a solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Operator

Port Charlotte Detailing & Auto Spa
03.2020 - Current
  • Manage daily operations, including preparing invoices, ordering supplies, and managing payroll for a team of 3 employees.
  • Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty.
  • Develop and implement strategies to improve efficiency, productivity, and profitability.
  • Collaborate with employees to achieve business objectives, providing guidance and support as needed.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.

Auto Detailer

MPM Automotive Sales & Service
04.2018 - 12.2020
  • Detailed vehicles inside and out, including ceramic coating, headlight restoration, stain removal, buffing, polishing, and degreasing engine bays.
  • Demonstrated expertise in automotive detailing, with a focus on delivering high-quality results and exceeding customer expectations.
  • Worked effectively in a fast-paced environment, prioritizing tasks and managing time efficiently to meet deadlines.

Supervisor

Trademark Metals Recycling, LLC
07.2015 - 03.2018
  • Supervised a team of employees, ensuring tasks were completed safely and efficiently.
  • Managed inventory, loaded and unloaded trucks, and ensured compliance with safety protocols.
  • Coordinated with management to implement process improvements, resulting in increased productivity and efficiency.
  • Provided training and guidance to employees, promoting a culture of safety and excellence.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Auto Detailer

Venice Nissan
01.2012 - 07.2014
  • Performed service washes, new vehicle prep, used vehicle details, and shuttle customers.
  • Maintained a clean and organized workspace, adhering to high standards of quality and safety.
  • Demonstrated excellent customer service skills, ensuring customer satisfaction and loyalty.

Auto Detailer

MPM Automotive Sales & Service
09.2009 - 11.2013
  • Detailed vehicles, including interior and exterior cleaning, polishing, and buffing.
  • Developed strong relationships with customers, providing exceptional service and ensuring customer loyalty.
  • Worked effectively in a team environment, collaborating with colleagues to achieve business objectives.

Cashier

Bed Bath & Beyond
02.2008 - 02.2009
  • Provided excellent customer service, handling customer transactions and resolving issues in a professional and courteous manner.
  • Maintained a clean and organized workspace, adhering to high standards of quality and safety.
  • Demonstrated strong communication and interpersonal skills, working effectively with customers and colleagues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Information Technology

Southern New Hampshire University, Hooksett, NH
12-2027

Some College - Basic Studies

BCC, Attleboro, MA
08.2014

High School Diploma -

North Attleboro High School, North Attleboro, MA
07.2009

Skills

  • Vehicle restoration expertise
  • Surface buffing
  • Automotive cleaning expertise
  • Detailing
  • Polish
  • Cleaning Experience
  • Restoration
  • Client support proficiency
  • Lawn Care
  • Landscape Maintenance
  • Packaging
  • Mowing
  • Fabrication
  • Loader Operation
  • Heavy Equipment Operation
  • Forklift
  • Car Crushing
  • Metal Recycling
  • Non-Ferrous Metal Buying
  • Proficient in Microsoft Word
  • Microsoft Excel
  • Proficient typing skills
  • Data Collection
  • Communication Skills
  • Business planning
  • Hiring
  • Documentation and reporting
  • Operations management
  • Relationship management
  • Attention to detail
  • Desktop operating systems
  • Windows operating systems
  • Cellular operating systems
  • Mac and PC operating systems
  • Friendly, positive attitude
  • Multitasking
  • Computer skills
  • Active listening
  • Problem resolution
  • Calm under pressure
  • Frame and component building
  • OSHA requirements

Accomplishments

  • Supervised team of 12 staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Second largest non ferrous buyer in State of Florida
  • Became supervisor in 3 short years, surpassing employees who had been there 10 plus years.
  • Osha Training certified

Certification

  • Forklift Certified, 09/01/16, Present
  • Loader Certified, 09/01/16, Present
  • L90 Front End Loader Certified
  • Bobcat Certified, 09/01/16, Present
  • Crane Certification, 07/01/18, Present
  • Crane Operator Certification

Assessments

Work Motivation, Proficient, 01/01/21

Personal Information

Willing To Relocate: Anywhere

Languages

English
Native or Bilingual

Timeline

Owner/Operator - Port Charlotte Detailing & Auto Spa
03.2020 - Current
Auto Detailer - MPM Automotive Sales & Service
04.2018 - 12.2020
Supervisor - Trademark Metals Recycling, LLC
07.2015 - 03.2018
Auto Detailer - Venice Nissan
01.2012 - 07.2014
Auto Detailer - MPM Automotive Sales & Service
09.2009 - 11.2013
Cashier - Bed Bath & Beyond
02.2008 - 02.2009
North Attleboro High School - High School Diploma,
Southern New Hampshire University - No Degree, Information Technology
BCC - Some College, Basic Studies

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Mark Newman