Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mark Nichols

Statham,GA

Summary

Customer and sales-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner and very reliable.

Overview

19
19
years of professional experience

Work History

General Manager of Sales and Operations

Zumpano Design Tiles
03.2011 - Current
  • Managed and traveled to all 4 Atlanta locations to keep a good relationship with all customers and employees and to report back to ownership.
  • Managed budget implementations, employee reviews, training, schedules, and sales operations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee and customer satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Responsible for ordering and maintaining stock levels across all locations.

Warehouse Lead/ Forklift Operator

Gwinnett Forklift Company
05.2007 - 06.2011
  • Shipping and receiving; packaging all products for shipping
  • Kept up with changing oil and light maintenance on all lift trucks in warehouse as well as client’s warehouse
  • Sold products such as warranties, protection plans, and safety equipment with an aggressive attitude towards sales
  • Cleaning and maintaining the warehouse and pulling all orders and stock checks with lift trucks.

Forklift Operator

NCR
02.2005 - 05.2007
  • Maintain the showroom floor as well as all warehouse stock areas
  • I worked as a picker in the warehouse and later got promoted to forklift operator and shipping coordinator
  • Pulled full service orders for the Blockbuster rental machine project
  • Assembly line projects in which I would work as a troubleshoot guide to all stations due to my knowledge and quick learning of the projects
  • Leadership role in which I would help management maintain quality control and work ethics.

Education

Associate of Applied Science -

Gwinnett Technical College
Lawrenceville, GA
05.2009

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Staff Management
  • Team Leadership
  • Training and coaching
  • Time Management
  • Inventory Control
  • Staff Supervision
  • Customer Relationship Management
  • Client Relations

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Timeline

General Manager of Sales and Operations

Zumpano Design Tiles
03.2011 - Current

Warehouse Lead/ Forklift Operator

Gwinnett Forklift Company
05.2007 - 06.2011

Forklift Operator

NCR
02.2005 - 05.2007

Associate of Applied Science -

Gwinnett Technical College

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Mark Nichols