Mark Nichols
Statham,GA
Summary
Customer and sales-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner and very reliable.
Overview
19
19
years of professional experience
Work History
General Manager of Sales and Operations
Zumpano Design Tiles
Norcross, GA
03.2011 - Current
- Managed and traveled to all 4 Atlanta locations to keep a good relationship with all customers and employees and to report back to ownership.
- Managed budget implementations, employee reviews, training, schedules, and sales operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee and customer satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Responsible for ordering and maintaining stock levels across all locations.
Warehouse Lead/ Forklift Operator
Gwinnett Forklift Company
Lawrenceville, GA
05.2007 - 06.2011
- Shipping and receiving; packaging all products for shipping
- Kept up with changing oil and light maintenance on all lift trucks in warehouse as well as client’s warehouse
- Sold products such as warranties, protection plans, and safety equipment with an aggressive attitude towards sales
- Cleaning and maintaining the warehouse and pulling all orders and stock checks with lift trucks.
Forklift Operator
NCR
02.2005 - 05.2007
- Maintain the showroom floor as well as all warehouse stock areas
- I worked as a picker in the warehouse and later got promoted to forklift operator and shipping coordinator
- Pulled full service orders for the Blockbuster rental machine project
- Assembly line projects in which I would work as a troubleshoot guide to all stations due to my knowledge and quick learning of the projects
- Leadership role in which I would help management maintain quality control and work ethics.
Education
Associate of Applied Science -
Gwinnett Technical College
Lawrenceville, GA05.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Team Leadership
- Training and coaching
- Time Management
- Inventory Control
- Staff Supervision
- Customer Relationship Management
- Client Relations
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager of Sales and Operations
Zumpano Design Tiles
03.2011 - Current
Warehouse Lead/ Forklift Operator
Gwinnett Forklift Company
05.2007 - 06.2011
Forklift Operator
NCR
02.2005 - 05.2007
Associate of Applied Science -
Gwinnett Technical College