Mark Nichols
Snellville,GA
Summary
Construction Service Supervisor at Paulson Cheek Mechanical, adept at resolving customer complaints and enhancing service order flow. Proven track record in training novice technicians and troubleshooting service calls for 10+ years, leading to improved customer satisfaction and loyalty. Skilled in managing high-pressure situations while fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Construction Service Supervisor
Paulson Cheek Mechanical
Norcross, GA
10.2015 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Education
GED -
Grayson High School
Loganville, GASkills
- Customer complaint resolution
- Service order flow
- Supervising task assignments for novice technicians
- Service call troubleshooting
Timeline
Construction Service Supervisor
Paulson Cheek Mechanical
10.2015 - Current
GED -
Grayson High School